Muneir Al-hamid
Riyadh,Saudi Arabia
Summary
Accomplished professional with extensive management skills, including resource planning, scheduling, and data analysis. Proficient in Microsoft Office Suite and systems such as Maximo and SAP, with a strong command of English and Arabic. Demonstrates leadership through effective communication, critical thinking, and the ability to work collaboratively. Expertise in customer service and asset management is complemented by a track record of producing insightful weekly and monthly reports. Career goals include leveraging analytical skills to drive organizational success through strategic project management.
Resourceful professional with motivational approach, eager to transition into managerial role. Demonstrates strong leadership and problem-solving skills, coupled with keen ability to drive team performance and foster collaboration. Poised to deliver impactful results, enhancing operational efficiency and team productivity.
Overview
15
15
years of professional experience
2
2
years of post-secondary education
Work history
Help Desk & CAFM Manager
ENOVA - Project ( Digital City - Red Sea Airport )
Riyadh - Umluj , Saudi Arabia
07.2025 - 01.2026
- Establish and manage the Help Desk / Service Desk operations (24/7 or business hours).
- Define and enforce SLAs, KPIs, and escalation procedures.
- Oversee incident, service request, and complaint management.
- Ensure timely ticket logging, assignment, tracking, and closure.
- Monitor service quality and conduct root cause analysis for recurring issues.
- Manage customer communication and satisfaction surveys.
- Own and administer the CAFM system (e.g., Archibus, Planon, FM:Systems, Maximo CAFM).
- Configure workflows for work orders, preventive maintenance, space management, and assets.
- Ensure data accuracy for assets, spaces, locations, and equipment.
- Oversee system enhancements, upgrades, and integrations (with ERP, HR, IoT/BMS where applicable).
CFAM Manager
Safari Group - Project ( Sports Boulevard )
Riyadh, Saudi Arabia
08.2020 - 01.2025
- Oversee the implementation, configuration, and administration of IBM Maximo.
- Ensure Maximo supports asset management, maintenance, inventory, and procurement processes.
- Act as the system owner and main point of contact for Maximo-related activities.
- Manage system upgrades, patches, and performance tuning.
- Ensure data accuracy and integrity (assets, locations, work orders, PMs).
- Manage Preventive Maintenance (PM) programs within Maximo.
- Optimize work order management processes.
- Ensure proper tracking of asset lifecycle (acquisition to disposal).
- Improve asset reliability and availability using Maximo analytics.
IBM Maximo Operations
Safari Group - Project ( PNU - SPIMACO )
Riyadh, Saudi Arabia
08.2017 - 08.2020
- Create, update, and close Work Orders (WOs).
- Assign work orders to technicians and crews.
- Track labor hours, materials, and tools used.
- Monitor work order status (WAPPR, APPR, INPRG, COMP, CLOSE).
- Execute Preventive Maintenance (PM) work orders.
- Support Corrective and Emergency Maintenance.
- Ensure work orders follow approved maintenance procedures.
- Confirm completion details and feedback from technicians.
Operations supervisor
Saudi Oger Company Project ( PNU - Royal Palaces )
Riyadh, Saudi Arabia
10.2010 - 07.2017
- Supervise and coordinate daily operational activities.
- Ensure operations follow company policies, procedures, and SOPs.
- Monitor workflow to ensure targets, schedules, and quality standards are met.
- Resolve operational issues and escalate when necessary.
- Lead, guide, and motivate operations staff.
- Assign tasks and manage shift schedules and attendance.
- Conduct toolbox talks and daily briefings.
- Provide on-the-job coaching and performance feedback.
Education
Diploma - Computer networks
Al Jazeera Academy
Riyadh, Riyadh Region 08.2008 - 08.2010
Skills
- Management Skills, including resource planning, scheduling, data analysis, conflict resolution and negotiation
skills, Problem solving skills, time management, project management - KPIs
- Microsoft Office Suite (MS Word, MS Excel, MS PowerPoint) proficiency
- Proficient in English and Arabic
- Maximo System
- SAP System
- Customer Service
- Weekly and monthly reports
- Asset Management
- Microsoft Dynamic 365
- Leadership skills including both verbal and written communication skills, interpersonal skills, critical thinking
Ability to work collaboratively as a team member
Analytical skills
Timeline
Help Desk & CAFM Manager
ENOVA - Project ( Digital City - Red Sea Airport )
07.2025 - 01.2026
CFAM Manager
Safari Group - Project ( Sports Boulevard )
08.2020 - 01.2025
IBM Maximo Operations
Safari Group - Project ( PNU - SPIMACO )
08.2017 - 08.2020
Operations supervisor
Saudi Oger Company Project ( PNU - Royal Palaces )
10.2010 - 07.2017
Diploma - Computer networks
Al Jazeera Academy
08.2008 - 08.2010