Summary
Overview
Work history
Education
Skills
Languages
Affiliations
Certification
References
COOP Training
Timeline
Generic

MUNERAH Alajmi

Riyadh

Summary

A dynamic professional who has a strong foundation in public discourse, first aid certification, and working under pressure has proven the ability to build trust and cooperate effectively within teams skilled in customer service, collective supervision and problem solving, is committed to leveraging these competencies to achieve career growth and contribute to organizational success. I am looking for a job in a transparent environment to recruit and develop my skills, knowledge and experience in media and management, as well as perform multiple tasks and skills such as the art of dialogue in dealing, accepting opinions, finding solutions and working in a team spirit

Responsible and organised student seeking career in international relations. Dedicated to assisting and supporting diplomatic ties and foreign policy strategies. Offers political background and honed communication skills.

Overview

4
4
years of professional experience
8
8
years of post-secondary education
1
1
Certification

Work history

Station Ambassador

Capital Metro Company
Riyadh, Riyadh Region
01.2024 - 01.2025
  • Assisted customers with product complaints, logging issues for investigation and providing replacement items
  • Assisted customers with varying questions using product knowledge and service expertise
  • Served as liaison between company and public, fostering positive relationships.

Customer care representative

2P company
Riyadh, Riyadh Region
06.2023 - 09.2023
  • Friendship in providing accurate and thoughtful patient information
  • Priority tasks to achieve and exceed the company's objectives and objectives.
  • Improve customer retention 100%, through service management and friendship in schedules.
  • Improve operational efficiency by streamlining customer care processes.



Public relations specialist

Qwaed Alsarh Contracting Company
Riyadh, Riyadh Region
06.2022 - 06.2023
  • Ensured consistent messaging across all platforms through diligent content monitoring.
  • Partnered with advertising teams to develop branded messaging.
  • Developed promotional tools and systems to standardise PR approaches and messaging.
  • Developed policy positions and wrote public statements outlining stances.

Secretary

Blr Arabian Trading & Contracting Company
Riyadh, Riyadh Region
02.2021 - 05.2022
  • Processed incoming and outgoing parcels and correspondence for staff.
  • Researched topics to compile summary or exhaustive data for different uses.
  • Handled basic clerical needs to help staff focus on more pressing matters.
  • Enhanced company communication with accurate minute-taking during meetings.

Customer service

CCC
Riyadh, Riyadh Region
08.2020 - 12.2021
  • Assisted customers with product complaints, logging issues for investigation and providing replacement items
  • Assisted customers with varying questions using product knowledge and service expertise
  • Answered customer telephone calls promptly and improved on-hold wait times
  • Provided exceptional customer service, ensuring patron satisfaction.
  • Provided excellent customer service, ensuring client satisfaction.

Education

media and communication - Electronic journalism

Imamu Mohammed bin Saud university
Riyadh, Riyadh Region
04.2014 - 06.2022

Skills

  • Public Speaking
  • First Aid certification
  • Working Under Pressure
  • Trust Establishment
  • Collaboration
  • Customer Service
  • Team Supervision
  • Problem Solving
  • Flexibility
  • Decision Making

Languages

English
Fluent

Affiliations

  • Reading
  • Challenge
  • Research & Investigation

Certification

  • Delivering World Class Customer Service Course
  • Journalism between reality and expectations
  • Digital Media
  • Cyber Security for Industrial Systems OT/ICS


References

References available upon request.

COOP Training

GROUP MBC 

JAN 2022 - MAR 2022

  • Media Skills Development : Learn how to create media content, write text, edit video.
  • Understanding the media industry: Gaining insights into how media channels work and the challenges they face.
  • Effective communication: improve communication and communication skills with colleagues and the public.
  • Teamwork : Strengthening the capacity to work within the team and cooperate to achieve common goals.
  • Use of technology : Recognize modern tools and technologies used in media, such as editing and broadcasting software.

IMAMU Mohammed bin Saud university

MAR 2022 - JUN 2022

  • Changing business models: Digital transformation allows the emergence of new models such as digital subscriptions and targeted advertising, affecting how revenue is generated.
  • Increasing public access: Digital media can reach a wider audience through online platforms, enhancing interaction and engagement.
  • Content customization: Digital analytics allow understanding of audiences' interests, helping to deliver personalized content that fits their preferences.
  • Evolution in content forms: Digital transformation contributes to the emergence of new forms of content such as short videos, podcasts, and interactive content.
  • News acceleration: Technology facilitates news transfer quickly, leading to increased competition among media to provide timely information.

Timeline

Station Ambassador

Capital Metro Company
01.2024 - 01.2025

Customer care representative

2P company
06.2023 - 09.2023

Public relations specialist

Qwaed Alsarh Contracting Company
06.2022 - 06.2023

Secretary

Blr Arabian Trading & Contracting Company
02.2021 - 05.2022

Customer service

CCC
08.2020 - 12.2021

media and communication - Electronic journalism

Imamu Mohammed bin Saud university
04.2014 - 06.2022
MUNERAH Alajmi