Over 14 years of experience in the office equipment, audio-visual and low voltage sectors. Expertise in financial control and analysis to improve planning efficiency.
Eager to join your team to strengthen customer relationships and contribute to mutual success.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Business Development Manager
Logicom
Riyadh, Saudi Arabia
03.2023 - Current
Develop and implement sales strategies.
Build and maintain relationships with key decision-makers.
Develop and maintain deep technical expertise.
Stay up-to-date on industry trends and technologies.
Work with cross-functional teams to deliver solutions that meet customer needs.
Identify, qualify, and close new business opportunities.
Generated leads to bring in new client revenue and improve bottom-line profitability.
Grew annual revenue by 8% with targeted sales and marketing strategy.
Service Delivery Manager
El-Ajou Group
Riyadh, Saudi Arabia
05.2019 - 02.2023
Led Managed Print Services, achieving peak performance and satisfaction for document management systems, including printers and copiers, for both on-site and remote users.
Drove cost-efficiency by enhancing device uptime and streamlining annual spending on hardware, software, and managed services.
Oversaw Managed Printing Services (MPS) strategy implementation and management at client sites per contractual obligations.
Advanced fleet management to optimize operational efficiency.
Coordinated with technical teams to deliver both preventive and corrective maintenance, adhering to service level agreements.
Managed asset lease expirations and service termination timelines to ensure seamless transitions.
Delivered key metrics and analysis to the Sales Team, contributing to the Annual Customer Strategy and Quarterly Review process.
Conducted thorough analysis of service and technology usage to align with client needs.
Executed end-of-month financial closures and associated accounting responsibilities.
Supervised the collection and validation of periodic meter readings for billing accuracy.
Generated leads to bring in new client revenue and improve bottom-line profitability.
Division Manager
Al Makkah Technology
Makkah, Mecca Region
06.2015 - 04.2019
Delegated tasks and reacted to changing workloads to maintain efficient operations.
Investigated issues affecting group operations, prepared reports and helped correct problems.
Devised staff succession plans to enable professional development.
Control employees and material resources to achieve and maximize gross margin objectives.
Monitor and ensure contractual obligations and other customer requirements
Grew annual revenue by 4% with targeted sales and marketing strategy.
Area Service Manager
El-Ajou Group
Southern Area, Saudi Arabia
02.2012 - 05.2015
Spearhead daily service operations, ensuring alignment with customer needs and expectations.
Deliver high-quality services to enhance customer satisfaction.
Accountable for meeting annual revenue targets.
Addresses customer inquiries and resolves issues promptly.
Manages labor and materials to optimize gross margin performance.
Lead the Southern Area Services Department, encompassing Khamis Mushait, Jazan, Najran, and Al Baha.
Drive business growth through innovation and strategic development.
Assessed daily operational needs and requirements and used team meetings to encourage staff to achieve company goals.
Managed team of 50 staff, driving performance with motivational strategies to exceed sales targets.
Grew annual revenue by 8% with targeted sales and marketing strategy.
Education
Bachelor of Science - Computer Information Systems
Al-Quds Open University
Gaza /Palstine
2002 - 2007
Diploma - Programming and Systems Analysis
Al Azhar University
Gaza /Palestine
1996 - 1998
Skills
Computer & Network
Time Management
Product knowledge
Business Strategy
Marketing Skills
Leadership
Relationship Management
Business development
Customer retention tactics
Sales pipeline management
Sales and market development
Personal Information
Title: Business Development Manager
Languages
Arabic
Fluent
English
Upper intermediate
Certification
Integrity in Supplier Relationship (IBM)
Ricoh MPS Course
Training for Biamp Integration System
Strategic Planning and Budgeting for Non-Financial
Marketing Skills Program
KPIs and Objective Setting Process
Time Management Course
Business Strategy Courses
Uniflow Canon Software Course
Therefore Software Course
Training for Repair Canon Scanner
Training of Nemo-Q H/W & Software
Training Sales and Technical of Canon iW Suite
A+ Maintenance Course
Timeline
Business Development Manager
Logicom
03.2023 - Current
Service Delivery Manager
El-Ajou Group
05.2019 - 02.2023
Division Manager
Al Makkah Technology
06.2015 - 04.2019
Area Service Manager
El-Ajou Group
02.2012 - 05.2015
Bachelor of Science - Computer Information Systems
Al-Quds Open University
2002 - 2007
Diploma - Programming and Systems Analysis
Al Azhar University
1996 - 1998
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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