Murad Abumarkhieh
Riyadh,Saudi Arabia
Summary
An accomplished and results-driven Executive Sales Leader with comprehensive expertise in commercial sales management, strategic planning, policy implementation, process improvement, cross-functional collaboration, business development, client services, and relationship management. Demonstrated track record of achievement exceeding sales targets, negotiating high value contracts and delivering exceptional customer service. Proven aptitude for executing initiatives that improve processes and exceed corporate and client expectations. Consistently identifies forward-thinking solutions that resolve issues, promote efficiency, and support business objectives.
Bilingual individual with background in leading portfolio strategy and identifying competitors across multiple sectors. Confident Commercial Director with highly communicative skills and seasoned leadership.
Overview
1
1
Certification
12
12
years of professional experience
Work history
Commercial Sales Manager
Earnhardt Chevrolet
Queen Creek, USA
2019.01 - 2026.03
- Lead end to end ownership of new and pre-owned sales process- from customer acquisition to delivery, while ensuring a premium brand experience.
- Develop and implement strategies to drive key metrics including sales volume, customer conversion, advisor productivity, and more.
- Helped to achieve a 25% increase in sales revenue over the course of 1 year.
- Developed and maintained relationships with key decision makers, contributing to sustainable business growth.
- Managed customer experience throughout car search journey, ensuring transparency in trade-in valuations and pricing, alongside direct communication.
- Manage and resolve customer escalations while continually improving support channels and experience.
- Collaborated cross-functionally with sales, service, delivery, marketing, finance, and technology teams to streamline processes and enhance system integration.
- Represent Earnhardt Chevrolet in the marketplace, identifying growth opportunities and partnerships to expand inventory and reach through participation in industry events and trade shows.
- Delivered presentations to prospective clients to secure new business.
- Fostered strong relations with suppliers, ensuring supply chain efficiency.
Sales supervisor
Earnhardt Chevrolet
Queen Creek, Arizona, United States
2017.06 - 2019.01
- Supervised the sales team, enhancing their performance and productivity.
- Conducted regular staff training to increase product knowledge and sales skills.
- Developed new sales strategies for enhanced revenue generation.
- Established strong client relationships which resulted in repeat business.
- Reviewed and analysed sales figures, resulting in strategic planning and forecasting.
- Upheld high-quality standards in all sales activities, reflecting positively on brand image.
- Ensured adherence to company standards by conducting routine checks and balances.
- Fostered a positive work environment, enhancing employee morale and productivity.
Front Desk Supervisor
Hilton Phoenix Resort at the peak
Phoenix, USA
2014.02 - 2016.04
- Supervised front desk staff, delivering training, coaching, and performance feedback to enhance service quality.
- Managed daily shifts, room assignments, and reservations to optimize front desk operations.
- Greet guests, handle check-ins/check-outs, and resolve complaints promptly.
- Oversee cash drawers, verify billing accuracy, and process payments.
- Collaborated with housekeeping and maintenance to ensure timely room readiness and address maintenance issues.
- Maintain clear communication regarding shift notes, VIP guests, and special requests.
- Adhere to hotel policies, security protocols, and safety standards.
- Provided concierge services to enhance guest comfort and satisfaction.
- Instructed maintenance staff to service rooms with known issues.
Education
Bachelor of Arts - Journalism and Media
Al-Quds University
Jerusalem11.2014
Skills
- Microsoft office suite proficiency
- Key account handling
- Revenue growth management
- Market analysis expertise
Certification
- General Motors Service Technical College August 2025
- - Treating People right: creating a better workplace
- - EV Customer Service Experience - Their Needs and Expectations
- - EV Customer Service Experience - Providing an Extraordinary Service Experience
- - My GM Rewards: The Dealer Redemption Center and All it Can do for you
- - EV Mobile Service, pick up and drop-off and contactless check in
- - Providing an extraordinary service experience
- - 2022 Chevrolet Bolt EV and Bolt EUV charging outlet installation program
- GM Center of Training October 2024
- 2024 Sales Manager-Commercial
Accomplishments
- Established Fleet Commercial Sales Department. Led a sales team of 5 to exceed quarterly targets by 25%, generating $1.2M in Revenue.
- Developed and executed cross-selling strategies that resulted in an additional 15% revenue increase.
- Lead multiple initiatives in support of company strategy, including establishing workflow and expectations that helped achieve targeted growth in existing Book of business and new lines of service.
- Increased customer satisfaction scores to over 90% through effective relationship management.
- Successfully negotiated contracts that resulted in a 30% improvement in profit margins.
Languages
Arabic
Native
English
Fluent
Timeline
Commercial Sales Manager
Earnhardt Chevrolet
2019.01 - 2026.03
Sales supervisor
Earnhardt Chevrolet
2017.06 - 2019.01
Front Desk Supervisor
Hilton Phoenix Resort at the peak
2014.02 - 2016.04
Bachelor of Arts - Journalism and Media
Al-Quds University