Murad Alharthi
Jeddah,Saudi Arabia
Summary
Dedicated professional with a strong background in customer service, adept at handling guest requests and resolving issues efficiently. Skilled in coordinating between departments to ensure smooth operations and maintaining accurate records. Proficient in clear and professional communication with team members and clients, effective time management, employee training, social media strategy, public speaking, and data entry. Committed to leveraging these skills to contribute to organisational success and enhance operational efficiency.
Overview
22
22
years of professional experience
2013
2013
years of post-secondary education
Work History
Specialist, Guest Relations
SAUDIA
Jeddah, Mecca Region
07.2019 - Current
Receiving Saudia guests' requests and coordinating with other departments to resolve them.
Admin Support agent
SAUDIA
Jeddah, Mecca Region
07.2011 - 06.2019
I worked in Information Technology, and my responsibilities included receiving, handing over, and fulfilling employee requests in Human Resources (such as leave, promotions, allowances, and business trip tickets).
Follow-up on commercial contracts with departments until completion.
Coordinating with the Security Department to issue or renew company employee ID cards and vehicle permits for staff.
Receiving business trip checks for employees from the finance department.
Sales agent
Saudia catring
Dammam, saudi
03.2003 - 06.2011
I worked in Sky Sales across the following departments:
In the store for preparing the carts for each domestic and international flight.
At the airport, delivering the cart paperwork at the flight departure, receiving the cart, and counting the sales upon the flight's arrival.
At the cashier, to record the sold items and receive the amounts from the flight attendants.
Education
Bachelor's degree - Public Relations and Media
King Abdulaziz University
Jeddah, Mecca Region / Saudi Arabia Skills
- Customer Service – Strong ability to handle guest requests and resolve issues efficiently
- Coordination – Skilled in coordinating between different departments to ensure smooth operations
- Data Management – Experience in maintaining and managing records
- Communication – Clear and professional communication with both team members and clients
- Time Management – Effectively managing multiple tasks to meet deadlines
- Employee training
- Social media strategy
- Public speaking
- Data Entry
Languages
Arabic
Advanced
English
Intermediate
Affiliations
- Reading, especially in the fields of self-development and management.
- Volunteering in charitable and community activities.
- Following general news.
- Traveling.
Accomplishments
Awarded "Man of the Year" in General Services Management by the IT and Finance Director in 2010.
Awarded "Man of the Year" in Guest Relations Management by the Saudia Airlines Director in 2019.
Letter of appreciation from the Guest Relations Director in 2023.
Timeline
Specialist, Guest Relations
SAUDIA
07.2019 - Current
Admin Support agent
SAUDIA
07.2011 - 06.2019
Sales agent
Saudia catring
03.2003 - 06.2011
Bachelor's degree - Public Relations and Media
King Abdulaziz University
Similar Profiles
Captain Assum QayyumCaptain Assum Qayyum
Captain A330-300 at SAUDIACaptain A330-300 at SAUDIA
ADHAM TURKISTANEADHAM TURKISTANE
Station Executive Supervisor at SaudiaStation Executive Supervisor at Saudia
RAKAN M KAMASRAKAN M KAMAS
Station Manager at SaudiaStation Manager at Saudia