MURALI KATHIRVEL

Experienced professional in application support and service delivery management, specializing in banking channels and digital banking systems, including internet, mobile, POS, and ATM platforms. Proficient in managing production support operations for 24x7 critical systems and backend technologies such as Temenos T24, Base24, Cortex, and Power Card. Expertise in middleware solutions like IBM MQ and Apache Kafka, with a strong focus on incident, problem, and change management within the ITIL framework. Demonstrates exceptional skills in SLA/KPI governance, service performance optimization, stakeholder engagement, vendor oversight, and regulatory compliance with standards such as SAMA and EMV. Adept at driving automation initiatives, AI enablement projects, and operational efficiency while ensuring seamless release governance and deployment processes.

• IN SAMA (SAUDI CENTRAL BANK):
• Successfully led EMV migration for 12 banks under Saudi Central Bank.
• IN SAMA : Served as POS interface customization developer for SAMA integration projects in eFunds (FIS) Toronto.
• IN ALINMA BANK:
• Leading a team responsible for supporting and maintaining 100+ enterprise banking applications across the organization.
• Maintained 99.93% production uptime for critical banking applications at Alinma Bank, ensuring high reliability of financial transaction systems.
• Optimized operational efficiency by managing 100+ banking applications with an optimized team of 150+ resources, leveraging automation and AI-driven operational support models.

Designed and implemented counter fraud control on a specific cards based use case which saved the bank upwards of 300 million SAR in profit and compliance penalties

ITIL CERTIFIED

SAUDI COUNCIL OF ENGINEERS CERTIFIED