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A highly skilled and customer-focused Desktop Support Engineer with expertise in troubleshooting and resolving hardware, software, and network issues. Proficient in managing operating systems (Windows, macOS, Linux), VPN solutions (F5, Pulse Secure), antivirus software (SentinelOne, Trellix, McAfee), and drive encryption tools (Trellix). Experienced in Active Directory management at the L2 level, patch management with ClearPass, and supporting remote tools like BMC, WebEx, Teams, and Skype. Strong in IT asset management, ensuring accurate inventory tracking. Known for excellent communication, problem-solving abilities, and a commitment to maintaining system security, performance, and user satisfaction.

As a Customer Support Representative with a strong background in application and product support, I've mastered tools like Zendesk, Mix Panel and Retool to troubleshoot and resolve complex issues efficiently. At MileIQ, I consistently achieved top customer satisfaction scores by leveraging my problem-solving skills. My biggest achievement was reducing ticket resolution time by 30%, enhancing customer experience. Passionate and proactive, I'm eager to bring my expertise to a dynamic team and drive exceptional support outcomes.
Driven customer support with experience as primary point of escalation for high-level client questions, needs, wants and complaints. Passionate about delivering superior interactions with customers by hearing issues, requirements and requests to provide first-class customized solutions. Dedicated to identifying trends by analyzing customer records, purchases, inquiries and complaints to develop rapid solutions.

A dedicated Service Desk Technician with over two years of IT support experience, specializing in Level 1 & Level 2 troubleshooting, hardware and software installations, and customer support. Proficient in Windows OS, Microsoft Office 365, Active Directory, and IT service management tools. Strong problem-solving abilities and excellent communication skills to provide timely and effective IT support to end users. Passionate about delivering high-quality technical assistance while ensuring compliance with IT security and operational best practices.

Dedicated and detail-oriented healthcare professional transitioning into medical administration, with hands-on experience supporting patients in clinical settings. Seeking a position as a Medical Office Assistant/Unit Clerk with Shared Health to contribute strong communication, clerical, and patient service skills. Committed to improving patient experience and supporting smooth clinic operations.

HAYAT ULLAH

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IT SPECIALIST | IT SUPPORT ENGINEER

IT SPECIALIST | IT SUPPORT ENGINEER

IT SUPPORT INTERN

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BACHELOR OF SCIENCE - SOFTWARE ENGINEERING

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IT SPECIALIST | IT SUPPORT ENGINEER

IT SUPPORT INTERN

IT SPECIALIST | IT SUPPORT ENGINEER

BACHELOR OF SCIENCE - SOFTWARE ENGINEERING

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