Murtza Khan
NEOM City,Saudi Arabia
Summary
Responsible Cashier experienced at managing front of store needs in busy environments. Friendly and energetic with strong communication and organizational abilities. Seeking role of increased responsibility where strengths in service and sales will be valuable. Experienced Auditor with knack for identifying and mitigating financial risks. Led multiple audits that significantly improved compliance and reduced operational costs. Known for delivering actionable insights that drive business improvements.
Overview
9
9
years of professional experience
Work History
Floor Supervisor/Head Cashier
Le-Sunset by Joel Robuchon (NEOM)
NEOM, Saudi Arabia
04.2024 - Current
- Ensured smooth operations by managing cashier team efficiently.
- Resolved customer complaints with tact and professionalism for optimal satisfaction.
- Improved Restaurant reputation by providing excellent customer service.
- Maintained clean and orderly checkout areas to enhance shopping experience.
- Trained new cashiers, improving overall productivity levels.
- Ensured financial accuracy by carrying out detailed audits.
- Led internal auditing processes for improved organisational transparency.
- Implemented new auditing procedures, increased efficiency in the process.
- Worked closely with finance team, guaranteed accurate fiscal reporting.
- Increased team productivity with efficient work schedules and staff assignments.
- Ensured smooth operation of restaurant by coordinating with chef and kitchen staff.
- Supervised staff to ensure adherence to quality standards, health regulations, and safety protocols.
Outlet Cashier
Five Hotels
Dubai
11.2021 - 01.2024
- Enhanced customer satisfaction by efficiently processing transactions and maintaining a clean, organized workspace
- Oversee cash handling procedures, including reconciling cash registers, preparing deposits, and securing funds according to the restaurant's policies
- Ensure accuracy in cash handling and report any discrepancies to the appropriate management personnel
- Reduced wait times for customers by swiftly handling cash register operations and providing accurate change
- Assisted in increasing sales by upselling promotional items (Vouchers) and informing customers of current deals
- Strengthened teamwork among colleagues through clear communication and collaborative problemsolving
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Team Manager
One Point One Pvt Ltd.
Gurgaon, India
01.2020 - 09.2021
- Evaluated employee performance on a weekly basis and coached and trained to 20 team members, increasing quality of work and employee motivation
- Resolved customer service issues by finding immediate solutions, increasing customer confidence and decreasing escalations to the executive office
- Trained and mentored new employees on collection methods, documentation requirements and performance strategies
- Contacted clients with past-due payments and actively monitored all payments due from clients
- Completed training in credit management and civil court practices to maintain up-to-date legal knowledge involving collection practices
- Successfully implemented new technologies and process automations to encourage continuous improvement.
Team Leader
Quantum Integrated Communication Pvt. Ltd
Delhi, India
01.2017 - 07.2019
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Answered constant flow of customer calls with minimal wait times
- Introduced higher standards for customer service and increased efficiency by streamlining operations
- Collected customer feedback and made process changes to exceed customer satisfaction goals
- Monitored customer service operations to assess agent performance and provide feedback.
Senior Associate
WNS Global Services
Pune
10.2015 - 06.2016
- Broke down and evaluated user problems, using test scripts, personal expertise and probing questions
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution
- Collaborated with vendors to locate replacement components and resolve advanced problems.
Education
Bachelor of Commerce -
IGNOU
Delhi, INDIAHigh School -
St. Vincent College of Commerce
Pune, INDIASkills
- Cash Handling
- Upselling
- Cash Register
- Accounting
- Opera (Web Browser)
- Micros POS
- Accounting information systems
- Financial statement auditing
- Audit reporting
- Accounting and auditing standards
- Bookkeeping
- Cash Flow analysis
- Money management
Languages
English
Fluent
Hindi
Fluent
Timeline
Floor Supervisor/Head Cashier
Le-Sunset by Joel Robuchon (NEOM)
04.2024 - Current
Outlet Cashier
Five Hotels
11.2021 - 01.2024
Team Manager
One Point One Pvt Ltd.
01.2020 - 09.2021
Team Leader
Quantum Integrated Communication Pvt. Ltd
01.2017 - 07.2019
Senior Associate
WNS Global Services
10.2015 - 06.2016
Bachelor of Commerce -
IGNOU
High School -
St. Vincent College of Commerce
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