Musaab Abdelgadir Hamad Mukhtar
Summary
Committed and professional Service Advisor with a proven ability to effectively manage customer inquiries, provide accurate advice and ensure customer satisfaction. Excellent communication and problem-solving skills for providing customers with the best possible service. JSAP trainer and super user eager to help the service team with knowledge and the ability to meet project and business goals. Engineer with many years of related experience and superior planning and time management abilities.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Service Advisor
Abdul Latif Jameel Motors
04.2013 - Current
- Processing repair orders, quotes and invoices
- Providing customer support via phone and face-to-face at the dealership
- Qualifying customer problems and logging them for technicians to review
- Ensuring customer approval for all remedial work to be carried out
- Promoting vehicle service, parts and accessories
- Internal coordination of service work to adhere to commitments made to customers
- Estimating costs and time for work to be carried out, and maintaining customer contact to ensure smooth delivery of vehicle
JSAP Service Super User (Service)
Abdul Latif Jameel Motors
10.2017 - 12.2020
- Train the end users on JSAP system (Service)
- Support and handle the issue on Go-live period
- Fix all issue as priority level 1
- Handle master data for the service operation
- Testing the enhancement and CRs before moving to production
- Preparation CR (change Request) as per business needed
- Preparation SOP to end user for new system enhancement
Mechanical Engineer
Imara of Tabuk Region
10.2012 - 03.2013
- Follow up operation and maintenance of all mechanical equipment's (pumps - chillers – firefighting - irrigation - generators)
- Supervision of the periodic maintenance and emergency corrective
- Worked schedule for preventive maintenance
Maintenance Engineer
Sea Ports Corporation
03.2011 - 03.2012
- Follow up and monitor the conditions of generators
- Coordination with the director of maintenance in finding solutions to the serious failures
- Supervision of all maintenance operations through the support and distribution of duties and tasks to staff and monitor the progress of work
Education
B.S.C in Mechanical Engineering -
Red Sea University
06.2010
Skills
- SAP system
- Good knowledge on Microsoft Office
- Browsing and surfing internet using different browsers
- Good ability to communicate with others
- Ability to withstand the pressures of work
- Ability to deal with all kinds of technical problems
- Independence and team work spirit
- Leadership
- TRAINER
- Customer Service
Certification
- TOYOTA Service Advisor TSA 21
- JSAP Trainer & Super User Certificate
Languages
Arabic
Proficient
C2
English
Upper intermediate
B2
Personal Information
- Date of Birth: 05/11/87
- Nationality: Sudanese
Timeline
JSAP Service Super User (Service)
Abdul Latif Jameel Motors
10.2017 - 12.2020
Service Advisor
Abdul Latif Jameel Motors
04.2013 - Current
Mechanical Engineer
Imara of Tabuk Region
10.2012 - 03.2013
Maintenance Engineer
Sea Ports Corporation
03.2011 - 03.2012
B.S.C in Mechanical Engineering -
Red Sea University
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