Musaad AL-Issa

As management consultant, I help organizations to improve business performance by cutting costs, increasing productivity, creating value and maximizing growth.

My work is primarily concerned with the strategy, structure, management, systems, processes and operations of the organizations. In addition, I help identify options for the organizations and suggest recommendations for change, as well as advise on any additional resources needed to implement solutions.

Main management work includes:

- Business strategy
- E-business
- Financial and management controls
- Human resources
- Information technology
- Marketing
- Supply chain management.

Main Responsibilities Performed:

- Help define vision, mission and strategy.
- Consider every angle of any important decision and break down its potential impact on the organization.
- Help shaping market positioning or restructuring strategies.
- Help shape strategies with market entry into a new market or with a shift towards a new business model.
- Offer budgeting advice — Input on best practices to cut costs and drive revenue.
- Support the strategic activities of the M&A process.
- Help shape human capital strategies, including talent management business cases.
- Conduct research and data collection to understand the client's operations.
- Interview the client's employees, management team and other stakeholders.
- Conduct a comprehensive analysis of the research and information gathered.
- Write and present detailed reports of findings and recommendations to clients.
- Develop and implement tailored solutions, liaising with clients to drive progress and make relevant decisions.
- Collaborate with the client's staff to manage change and ensure that processes and practices are adopted successfully.
- Manage and evaluate the effectiveness of implemented solutions, making adjustments where necessary, to make sure targeted outcomes are achieved.
- Develop relationships with existing clients.

• Analyze current and historical data to identify trends and develop strategic plans related to all Support Services Departments ( Housing Department, Housekeeping Department. Laundry Department, Food Services Department, and Transportation Department)
• Participate in building Support Services Mid-Term and Long-Term Strategic Plans.
• Conducting all needed development studies related to all management aspects in Support Services Department ( Strategic Planning, organization, Manpower planning, Root-cause analysis, etc)
• Communicate Mid-Term and Long-Term Strategic Plans to stakeholders.
• Participate in building Support Services Department's Internal Structure.
• Reconstructing Operation Models.
• Develop and implement plans to achieve organizational goals.
• Developed department's institutional excellence initiatives.
• Manage projects to ensure successful implementation of strategies.
• Monitor and evaluate effectiveness of strategies.
• Reviewing all support services departments' contracts and making necessary Auditing and enhancement to terms and conditions of contracts.
• Constructing and applying cost reduction plans.
• Constructing and applying self-funding work model.

• Analyze current and historical data to identify trends and develop strategic plans.
• Building Housing Department Strategic Short-term and Mid-term Plan.
• Communicate short and long-term strategies to stakeholders.
• Building Housing Department Internal Structure.
• Reconstructing Operation Models.
• Develop and implement plans to achieve organizational goals.
• Developed department institutional excellence initiatives.
• Manage projects to ensure successful implementation of strategies.
• Monitor and evaluate effectiveness of strategies.
• Reviewing all rental contracts and making necessary Auditing and enhancement to terms and conditions of contracts.
• Constructing and applying cost reduction plans.
• Constructing and applying self-funding work model.
• Performing manager duties in monitoring and providing guidance to housing employees.
• Liaised with external organizations to verify compliance with housing laws and regulations.
• Performed internal audits for data protection, risk management and health and safety.
• Managed multi-task operations in 6 housing compounds with over 2000 Residents
• Managed more than 40 employees in diverse functional sections.

• Assigned as Housing Services Unit Supervisor.
• Implemented direct operation supervision of 5 housing compounds with over 2000 residents operations for
• Established new Housing Policies and procedures.
• Supervising all housing department operations including staff training plan, and resident planning.
• Liaising with all KSUMC departments regarding any housing needs.
• Managing housing property control.
• Established housing strategic plans.
• Performed development of housing operations methods.
• Increased residents' satisfaction by implementing close-range supervision.

• Supervising housing unit preparation of new arrivals, with more than 689 successful new arrival processes.
• Preparing maintenance schedules for vacant housing units, with more than 480 maintenance requests accomplished and closed successfully.
• Preparing cleaning schedules for vacant housing units, for more than 1100 housing units.
• Planning new arriving employees' housing assignments.
• Managing housing property control system.
• Preparing vacancy and occupancy reports.
• Initiating and reviewing housing policies and procedures.
• Supervise and coordinate all housing-related affairs between occupants and hospital departments.

• Worked as acting Housekeeping Manager for 6 months off that period.
• Supervised maintenance sub-contractor for housekeeping services.
• Supervised infectious waste management.
• Supervised cleaning services plan for public areas, medical wards, operating rooms and isolation teams, etc.
• Coordinates with all concerned and related departments.
• Initiate and review housekeeping policies and procedures.
• Ensuring application of JCIA standards in Housekeeping operations.
• Train specialized cleaning teams, such as spill-team on specialized cleaning procedures of high-risk areas.
• Oversaw development of robust training manuals, clearly outlining safety training procedures.

• Supervise maintenance sub-contractor for housekeeping services, over 180 corrective action reports.
• Supervise infectious waste management.
• Supervise cleaning services plans for public areas, medical wards, operating rooms, isolation teams, etc.
• Coordinates with all concerned and related departments.
• Initiate and review housekeeping policies and procedures.
• Ensuring application of JCIA standards in Housekeeping operations.
• Train specific cleaning teams, such as spill-team on specific cleaning procedures and special requirements.
• Oversaw development of robust training manuals, clearly outlining safety training procedures.

• Performed all check-in procedures for new arrivals, with more than 340 successful Check-in processes.
• Performs check-out procedures for departing guests, with more than 400 successful Check-out processes.
• Performed cashier duties in belling guests and handling their check-out finances.
• Preparing front office cashier end-of-shift financial reports.
• Attending all hotel guest requests as first line of service.
• Coordinating with all hotel departments regarding guests' requirements.

• Performs all check-in procedures for new arrivals, with more than 600 successful Check-in processes.
• Performs check-out procedures for departing guests. with more than 700 successful Check-out processes.
• Performed cashier duties in belling guests and handling their check-out finances.
• Preparing front office cashier end-of-shift financial reports.
• Attending all hotel guest requests as first line of service.
• Coordinating with all hotel departments regarding guests.
• Managed guest bookings and inquiries accurately and efficiently for continued customer satisfaction.
• Greeted customers warmly, aiming to provide positive, smooth check-in experiences.