Summary
Work history
Education
Skills
Languages
Zero Trust Course
Timeline
CustomerServiceRepresentative

Musab AL-anazi

Summary

Technical IT Support Technician provides 1st and 2nd line support to users, both deskside and remotely. Escalates complex third-line issues whilst managing employee expectations. Works fast to solve problems with keen eye on first-time fixes.

Work history

IT support

Sicentific & Medical Equipment House
Riyadh, Riyadh Region
2023.09 - Current
  • Provided IT support to Access to Information requests.
  • Offered IT support during key meetings and events.
  • Provided after-hours IT support for management team members.
  • Coordinated IT support for office equipment and technology issues.
  • Managed team of IT support technicians, developing workflows and processes.
  • Handled IT support requests, solving problems quickly and implementing necessary.

Co-op

Scientific & Medical Equipment House
Riyadh, Riyadh Region
2023.05 - 2024.10
  • Answered user questions about hardware and software operation to help resolve problems.
  • Knowledgeable into Server Manager
  • Microsoft Office Proficiency
  • Simple of working with employees and discussing how problems have been solved.
  • Arranged computers, routers and printer to achieve proper workstation.
  • Troubleshot various incidents related to hardware, networks and software faults.

Education

Diploma - Information Technology and Computer

Jubail Industrial College
Jubail
/2020 - /2023

Skills

  • Microsoft Office 365
  • Microsoft Outlook
  • Active Directory
  • Service desk management
  • Application support
  • Expert in disaster recovery
  • Team management
  • Software issue diagnosis
  • Network troubleshooting
  • Hardware upgrades
  • Public relations

Languages

English
Advanced

Zero Trust Course

A security strategy based on the premise that you, as an organization, should not automatically trust anyone inside or outside the boundary. Instead, you should verify the identity, sources used, or any individual attempting to access the system.

Within this framework, all users and entities attempting to access the network must be authenticated and authorized before accessing any data or applications, and these security measures must continue after they enter the network, with users being monitored and their identities routinely verified.

Timeline

IT support

Sicentific & Medical Equipment House
2023.09 - Current

Co-op

Scientific & Medical Equipment House
2023.05 - 2024.10

Diploma - Information Technology and Computer

Jubail Industrial College
/2020 - /2023
Musab AL-anazi