Musab Fadlalla
Riyadh,Saudi Arabia
Summary
Hardworking IT specialist bringing 9 years' experience in system and network administration. Meticulous attention to detail with Able to select, install, configure and manage components.
Overview
10
10
years of professional experience
5
5
years of post-secondary education
1
1
Certification
Work history
System Administrator
Sudanese Postal Services Company
01.2020 - 10.2023
- Administrating network systems and servers
- Installation and configuration Domain controller server
- Managing Active Directory
- Creating and Managing DHCP, DNS Servers
- Installation and configuration Exchange server
- Configuring and Managing File Server
- Direct supervision of the company's email system
- Managing Antivirus Server
- Managing, monitoring, updating and controlling servers
- Responsible for backup administration
- Managing Mail Server
- Finance & Personnel system management
- Responsible for hardware, software, network monitoring, protection, backup work, and giving appropriate privileges to users
- Supervising the management and the organization of all data center devices
- Provide support, including procedural documentation and relevant reports.
Network Administrator
Sudanese Postal Services Company
01.2017 - 12.2019
- Designing, planning and setting up network Computer Network
- Branch network management
- Monitor and maintain computer systems and networks
- Working within a TCP/IP network environment, including DHCP, DNS and Ethernet
- Installing and Supporting LANs, WANs, network segment, internet, and intranet System more than one office around Sudan
- Manage Virtual and Physical Servers with Microsoft Windows Server 2003-2008-2012-2016-2019 Active Directory environment
- Maintaining network servers such as file servers,VPN gateways, and intrusion detection system.
Help Desk
01.2014 - 12.2016
- Handling network issues on a first level and network cabling
- Extensive knowledge of Microsoft based operating systems and Technologies, (Office Suit, Massaging, Active Directory…etc.)In Windows Server2003, 2008, 2012,2016,2019
- Extensive working knowledge in Microsoft Based Client OS Administration and Maintenance (Win XP, 7, 8, 10)
- Talk staff or clients through a series of actions,either face-to-face or over the phone, to help set up systems or resolve issues
- Respond within agreed time limits to call-outs
- Priorities and manage many open cases at one time
- Provide customer support and problem solving
- Diagnose and resolve technical hardware and software issues
- Hardware maintenance and troubleshooting
- Installation, configuration & troubleshooting of branded PCs & laptops(HP,Toshiba, Delletc), peripheral devices (Printers & Scanners)
- Configuring and managing backup & restore procedures
- Administer help desk software (Teamviewer,VNC,Anydesk….etc)
- Perform Help-Disk Support for over 300 users around company branches(PCs, printers Hp, using the system, Logins issues etc)
- Involved in the rollout of software updates and patches
- Respond to requests for technical assistance in person, via phone, electronically
- Developing the infrastructure to meet the company needs
- Installing configuration company applications
- Computer training for the end users.
Education
Bachelor Of Computer Engineering -
University Of Gezira
01.2006 - 01.2011
Skills
- Ability to explain technical issues clearly to non-technical colleagues
- Ability to work well in a team environment
- Experience of performance measurement, capacity and tuning issues
- Reporting and documentation
- SQL Server Databases
- VMWare
- End-user training
Certification
- MCSE - (Kiwi Training Center).
- Computer Networks Design And Administration - Sudatel Telecommunications Academy (Sudacad).
- Exchange server - (Self Study).
- VMWare Workstation - (Self Study).
- Advanced IP Technology (IPv6)Implementation Strategies In Telecom Networks - Center for Excellence in Telecom Technology and Management (Mumbai, India).
- CCNA - Sudatel Telecommunications Academy (Sudacad).
Languages
Arabic
Native
English
Intermediate
Accomplishments
· Participation in the workshop of the Arab regional project to build the capacity of postal institutions in Egypt.
· Project Manager of Customs Declaration System (CDS).
· Implementing the Mail Server of Sudapost company, and providing a training workshop for employees on how to use the system.
· Create Domain Controller to sudapost company.
· Construction and installation of networks some of the branches at sudapost company and configuration and installation of LAN network.
Work availability
Monday
Tuesday
Wednesday
Thursday
Friday
Saturday
Sunday
morning
afternoon
evening
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Timeline
System Administrator
Sudanese Postal Services Company
01.2020 - 10.2023
Network Administrator
Sudanese Postal Services Company
01.2017 - 12.2019
Help Desk
01.2014 - 12.2016
Bachelor Of Computer Engineering -
University Of Gezira
01.2006 - 01.2011
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