Mushtaq Ahmed
Riyadh,Saudi Arabia
Summary
Recruitment and talent acquisition professional with over 5 years of experience in the rail industry, along with exposure in airlines and e-commerce. Skilled in the entire recruitment cycle, I excel in talent acquisition, client management, and assessment centre facilitation. Recognized for strong relationship-building and communication abilities, I prioritize candidate care while leveraging sourcing expertise to attract top talent. My approach emphasizes respect and kindness, ensuring constructive interactions. As a reliable problem-solver, focused on enhancing the recruitment experience for candidates and clients. An expert in global talent acquisition, I utilize applicant tracking systems and headhunting techniques to improve selection processes and job placement success. My expertise includes benefit negotiations, executive search, and cultural fit evaluation, with a commitment to driving organizational growth through innovative recruitment solutions.
Overview
13
13
years of professional experience
Work History
Talent Acquisition & Mobilization Specialist
FLOW Consortium, Riyadh Metro Operator L3456
Riyadh
02.2020 - 03.2025
- Led full-cycle recruitment for Rail professionals, achieving a 20% reduction in time-to-hire
- Developed innovative sourcing strategies utilizing social media and digital platforms to attract top talent
- Conducted in-depth candidate interviews and assessments, ensuring legal and ethical compliance in recruitment processes
- Established partnerships with universities and recruitment agencies to expand talent pipelines
- Designed and implemented comprehensive onboarding programs aligned with company culture, facilitating smooth transitions for new hires
- Collaborated with HR and hiring managers on staffing forecasts and recruitment strategies for short- and long-term needs
- Offered expert advice on position classifications and recruitment processes to both management and staff
- Organized travel arrangements and, assist new employees in understanding their roles and completing necessary documentation
- Provided guidance and direction on matters concerning mobilization and deployment of resources
- Provided weekly updates to the Head of Talent on recruitment progress
- Collaborated effectively with cross-functional teams for successful project completion.
Interim Project Coordinator (Pre-Launch)
FLOW Consortium, Riyadh Metro Operator L3456
Riyadh
12.2020 - 05.2021
- Maintain and monitor project schedules and operations dashboards for fulfillment processes
- Organize and lead stakeholder meetings, documenting actions and decisions
- Prepare presentation materials and follow up on outstanding actions from meetings
- Ensure compliance with project frameworks and maintain documentation for all workstreams
- Assess project risks and provide solutions to enhance fulfillment efficiency
- Riyadh Metro Operator Lines 3, 4, 5 and 6, Riyadh, Saudi Arabia
Head of Operations
SuperSavings.lk (Pvt) Ltd
Colombo
09.2019 - 12.2019
- Ensure a seamless and positive customer and user experience at all times
- Developed e-mail templates and FAQ content to streamline communication and enhance response efficiency
- Analyzed customer service expectations and competitor offerings to tailor responses, driving revenue growth
- Gathered and analyzed qualitative customer feedback to inform product development and improve operational practices
- Collaborated with cross-functional teams to identify and implement enhancements for online shopping experiences
- Ensured a seamless and positive customer experience, maintaining high standards throughout the engagement process
- Created an efficient resource allocation plan to maximise utilisation.
- Streamlined internal processes by implementing new operational strategies.
- Conducted employee training programmes to enhance skill sets.
- Developed supplier partnerships for improved supply chain management.
Fulfillment Manager
MyDeal.lk (Pvt) Ltd
Colombo
03.2018 - 09.2019
- Carried out day-to-day duties accurately and efficiently.
- Oversaw the entire order fulfillment process, ensuring timely and accurate order processing and delivery
- Manage fulfillment staff and collaborate with delivery partners to optimize operations and customer service
- Maintain adequate inventory levels to enhance customer satisfaction while controlling costs
- Resolve escalated operational issues and coordinate with cross-functional teams
- Develop and manage budget activities, aligning staffing and expenditures with strategic goals
- Establish performance benchmarks and analyze trends to improve the order fulfillment lifecycle
Senior Procurement Executive
MyDeal.lk (Pvt) Ltd
Colombo
01.2017 - 03.2018
- Develop and enforce purchasing policies to ensure compliance in all procurement activities
- Select and manage supplier relationships, negotiating favorable terms and pricing
- Research and identify potential new suppliers to enhance the supply chain
- Oversee large procurement initiatives and manage Requests for Proposals (RFPs)
- Finalize purchase orders and manage documentation such as POs, GRNs, MRNs, and SRNs
- Implement strategies for efficient procurement, storage, and distribution while optimizing stock levels
- Collaborate cross-functionally with Sales, Marketing, and other units to drive cost reduction and technical optimization
Cargo Handling Assistant
Emirates Sky Cargo - Emirates Group LLC
Dubai
05.2014 - 11.2016
- Delivered exceptional service to domestic and international cargo customers through online and phone reservations, rate quotes, and regulatory guidance
- Oversaw the distribution and monitoring of cargo operations including Build-Up, Break-Down, Import Documentation, and Delivery to ensure efficiency
- Led a team of porters and equipment operators to achieve productivity targets while maintaining safety and security compliance
- Planned cargo loading into Unit Load Devices (ULD) for optimal capacity utilization based on priority and volume
- Monitored cargo irregularities and ensured adherence to quality standards in processing and delivery
- Prepared and transmitted manifests detailing baggage and freight weights to appropriate destinations
- Coordinated with freight companies for cargo transfers and notified customers about cargo arrivals and delivery arrangements
- Provided customers with shipment details via SkyChain for real-time tracking
Ticketing & Reservations Executive
Sri Lankans Airlines (Pvt) Ltd
Colombo
03.2013 - 12.2013
- Assist customers with travel arrangements, events, and accommodations
- Plan routes and calculate ticket costs using schedules and rate books
- Communicate reservation changes and confirmations to customers
- Provide assistance to passengers requiring special support
- Sell travel insurance and answer inquiries for various transportation services
BPO Associate
Bell-vantage (Pvt) Ltd
Colombo
01.2012 - 02.2013
- Assisted customers by assessing needs and providing information on products and services, ensuring high satisfaction levels
- Achieved monthly sales goals through effective cross-selling and upselling strategies
- Identified areas for improvement in sales processes and contributed suggestions to enhance revenue
- Trained new team members to ensure a smooth onboarding experience and consistent service quality
Education
Master of Business Administration - Human Resource Management
University of Sunderland
SunderlandPostgraduate Degree - Level 07 Strategic and Leadership Management
OTHM Qualifications
KentDiploma - Advanced Certificate in Travel Operations
International Air Transport Association (IATA)
QuebecDiploma - Travel and Tourism
Louis Preston International College
ColomboDiploma - Hotel Management
Louis Preston International College
ColomboDiploma - National Diploma in Sales Management (NDSM)
Sri Lanka Institute of Marketing (SLIM)
ColomboSkills
- Applicant Tracking System
- Benefit Negotiations
- Corporate Recruiting
- Executive Search
- Global Talent Acquisition
- Human Capital Management
- Job Placement
- Sourcing
- Talent Management
- Selection process streamlining
- Networking proficiency
- Headhunting techniques
- Induction training development
- Cultural fit evaluation
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Languages
English
Sinhala
Hindi
Tamil
Custom
- Chess
- Football
- Travelling
Affiliations
- Sports
- Travel
References
References available upon request.
Timeline
Interim Project Coordinator (Pre-Launch)
FLOW Consortium, Riyadh Metro Operator L3456
12.2020 - 05.2021
Talent Acquisition & Mobilization Specialist
FLOW Consortium, Riyadh Metro Operator L3456
02.2020 - 03.2025
Head of Operations
SuperSavings.lk (Pvt) Ltd
09.2019 - 12.2019
Fulfillment Manager
MyDeal.lk (Pvt) Ltd
03.2018 - 09.2019
Senior Procurement Executive
MyDeal.lk (Pvt) Ltd
01.2017 - 03.2018
Cargo Handling Assistant
Emirates Sky Cargo - Emirates Group LLC
05.2014 - 11.2016
Ticketing & Reservations Executive
Sri Lankans Airlines (Pvt) Ltd
03.2013 - 12.2013
BPO Associate
Bell-vantage (Pvt) Ltd
01.2012 - 02.2013
Master of Business Administration - Human Resource Management
University of Sunderland
Postgraduate Degree - Level 07 Strategic and Leadership Management
OTHM Qualifications
Diploma - Advanced Certificate in Travel Operations
International Air Transport Association (IATA)
Diploma - Travel and Tourism
Louis Preston International College
Diploma - Hotel Management
Louis Preston International College
Diploma - National Diploma in Sales Management (NDSM)
Sri Lanka Institute of Marketing (SLIM)
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