MUSHTHAK ASHRAF C
Logistic coordinator
Dammam
Summary
Highly organized and detail-oriented professional with strong work ethic and dedication to achieving goals. Skilled at developing and maintaining documentation systems, managing calendars and preparing reports. Knowledgeable in project management principles, business processes and customer service best practices.
Overview
7
7
years of professional experience
10
10
years of post-secondary education
4
4
Languages
Work History
COORDINATOR (AFCO)
GLOBAL STAR LLC
2023.10 - Current
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
- Managed project timelines for successful completion, ensuring milestones were met and deadlines were adhered to.
- Collaborated with department heads to develop strategic plans aligning with overall company objectives, fostering a unified approach toward shared goals.
- Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
- Enhanced customer satisfaction by responding promptly to inquiries and addressing concerns professionally.
SERVICE MANGER
CAR MAGIC
2023.01 - 2023.09
- Implemented strategies to increase customer service satisfaction ratings.
- Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training.
- Resolved customer complaints in professional and timely manner.
- Met with customers to discuss service needs and develop effective and practical solutions.
- Improved customer satisfaction by implementing streamlined service processes and staff training programs.
BODY SHOP ADVISOR
PEE YEM HYUNDAI
2021.11 - 2023.01
- Resolved customer complaints promptly and professionally, maintaining the company''s reputation for excellence in service.
- Enhanced customer satisfaction by providing accurate estimates and explaining repair processes thoroughly.
- Maintained detailed records of all repair orders, guaranteeing accurate billing and tracking of completed work.
- Improved communication between technicians and customers, addressing concerns and ensuring timely updates on repair progress.
- Collaborated with insurance companies to expedite claims processing for clients'' convenience.
SALES EXECUTIVE
MARUTI SUZUKI
2021.10 - 2022.01
- Achieved sales goals and service targets by cultivating and securing new customer relationships.
- Boosted sales revenue by cultivating strong client relationships and implementing effective sales strategies.
- Delivered exceptional customer service, resulting in a high percentage of repeat business and client referrals.
DSE
JIO TELECOM
2020.01 - 2021.01
- Sim activation
- Collecting money from retailers and recording
TOOL ENGINEER
BASIS MOLD INDIA PVT.LTD
2018.01 - 2020.06
- Resolved equipment failures promptly by conducting comprehensive investigations into possible causes and implementing appropriate countermeasures.
- Implemented preventative maintenance programs to extend the life of critical tools and reduce repair costs.
- Standardized procedures across multiple locations, facilitating consistency in tool usage and maintenance practices throughout the organization.
- Established clear communication channels between engineering departments to ensure efficient collaboration on complex projects.
Education
SSLC -
Chembilode HSS
2012.01 - 2013.01
Plus Two - Commerce
Govt.HSS Munderi
2013.01 - 2015.01
Diploma in Tool & Die Making - undefined
NTTF
2015.01 - 2018.01
B.A - Public Administration
Annamalai University
2019.01 - 2023.01
Skills
Problem-solving
Administrative leadership
Project management
Adaptability and flexibility
MS office
Decision-making
Information collection
Data entry
Timeline
COORDINATOR (AFCO)
GLOBAL STAR LLC
2023.10 - Current
SERVICE MANGER
CAR MAGIC
2023.01 - 2023.09
BODY SHOP ADVISOR
PEE YEM HYUNDAI
2021.11 - 2023.01
SALES EXECUTIVE
MARUTI SUZUKI
2021.10 - 2022.01
DSE
JIO TELECOM
2020.01 - 2021.01
B.A - Public Administration
Annamalai University
2019.01 - 2023.01
TOOL ENGINEER
BASIS MOLD INDIA PVT.LTD
2018.01 - 2020.06
Diploma in Tool & Die Making - undefined
NTTF
2015.01 - 2018.01
Plus Two - Commerce
Govt.HSS Munderi
2013.01 - 2015.01
SSLC -
Chembilode HSS
2012.01 - 2013.01