MUSTAFA ALSHANQITI
Summary
Dynamic and results-driven retail management professional with over 9 years of experience leading high-performing teams in fast-paced environment. skilled in team development, sales optimization, inventory control, and delivering exceptional customer service. adept at aligning operational goals with border organizational strategies to drive continuous improvement and sustainable growth.
Overview
9
9
years of professional experience
Work History
Store manager
Costa Coffee
10.2023 - 02.2024
- - oversaw business staffing and training, building successful, customer, focused teams.
- - motivated team members by providing practical support and performance feedback.
Store manager
Dunkin donuts
03.2023 - 09.2023
- - challenged and inspired team members to achieve business results.
- - analysed daily and weekly sales results and maintained productive dialogues with area manager.
Store manager - multi store manager
Tim Hortons
09.2021 - 02.2023
- - oversaw business staffing and training, building successful, customer, focused teams.
- - motivated team members by providing practical support and performance feedback.
Sales team
Tim Hortons
03.2021 - 09.2021
- - trained new hires and set up mentoring relationships to drive team performance.
- - warmly greeted and served customers, promptly processing payments to minimize wait times.
- - maintained clean, organized working areas to create positive, productive environments.
team leader
Beiruti
01.2017 - 01.2019
- -Train, coach, and evaluate sales staff to ensure high levels of performance.
- -
- Handle customer inquiries, complaints, and issues when necessary.
sales manager
Qimah alawael
01.2015 - 01.2016
- -Supervise and motivate the sales team to achieve individual and store-wide sales goals.
- -Train, coach, and evaluate sales staff to ensure high levels of performance.
Education
Bachelor degree - information science and libraries
Taibah university
Madinah01.2025
Skills
- Team leadership & staff training Skillful
- Sales & performance analysis Skillful
- Retail operations management Skillful
- Conflict resolution & time management Skillful
Courses
- Train the trainer Tim Hortons Dec 2021
- Guest experience & customer services Tim Hortons Nov 2021
- Financial & performance metrics Tim Hortons Mar 2022
Timeline
Store manager
Costa Coffee
10.2023 - 02.2024
Store manager
Dunkin donuts
03.2023 - 09.2023
Store manager - multi store manager
Tim Hortons
09.2021 - 02.2023
Sales team
Tim Hortons
03.2021 - 09.2021
team leader
Beiruti
01.2017 - 01.2019
sales manager
Qimah alawael
01.2015 - 01.2016
Bachelor degree - information science and libraries
Taibah university
Similar Profiles
Lionel YafeleLionel Yafele
Service Team Manager - South & South East at Costa Coffee/Costa ExpressService Team Manager - South & South East at Costa Coffee/Costa Express
Megan Alys JelfsMegan Alys Jelfs
Barista Maestro at Costa CoffeeBarista Maestro at Costa Coffee
Tony Antony KattadyTony Antony Kattady
Customer service representative (part-time) at Costa CoffeeCustomer service representative (part-time) at Costa Coffee
Christina KaneChristina Kane
Barista at Costa CoffeeBarista at Costa Coffee
Daniel VazquezDaniel Vazquez
Store-in-Store Manager/Store Manager at T-MobileStore-in-Store Manager/Store Manager at T-Mobile