Mustafa Ibrahim

Full Knowledge about the hospitality in Saudi Arabia, Riyadh more than 10 years’ experience – Worked for five starts hotel and restaurants made me understood the market and develop my skills. I have strong communication, customer service, and administrative skills, Also, full knowledge about the real estate and residential with experience more than 3 years in Riyadh, I worked in department assets management, we were in charge of the development and operation the projects from the scratch to the pre-opening.

• Opera version 5 and 5.5: system for manage hotels and resorts. Channel Extra Net
• www.Agoda.com, Channel manger: Travel click channel, Sabre “synXis central reservation system” Building link: system for manage the residential and compound. Job Responsibilities In hotel: Create and make rates and packages configured on the hotel software Monitor Hotel inventory and provide training to staff for all reservation activities and ensure courteous manner from guest and employee Reviewing reservation entered daily (rate codes, etc) Checking daily the reservations made by the reservation agents of the previous day and to make sure to reduce the errors to avoid any situation of rebates Central reservation by handling two hotels (Narcissus in Riyadh, Narcissus Jeddah and resort) and check all the arrivals by wash a call to confirm it Check forecasting based on report pick up statistics, and rise and reduce the prices subject to that Track all reservations pick up from all online channels like hotel website, OTA, GDS, other third party Increase the revenue by upselling coordination between F.O, F&B, SPA, Rental cars Evaluating the team and make sure the staff is providing best service with excellent quality Make the market research and observing rates parties To aim to achieve / exceed the hotel budget in term of occupancy, average room rate, RevPar and room revenue. Send all reservation daily report to the top managements (Cancellation report, Arrivals, pick up report, no show, STR, Guest In house Rate, Complimentary rooms). Job Responsibilities Real Estate: Make Marketing plan and budget which is matching with the company strategy and goals Increase the sales and looking to have diversity of income sources. Negotiates new contracts and renewals in order to meet sales targets. Strong Follow up with the suppliers and constructors to make sure the project ending with the deadline. Operator the project from the phase one until the last phase and make sure the project is running smoothly. I am always looking for a great chance for investment to increase ROI and for the firm. Develop the business management Do the snagging and full check up with the maintenance team and housekeeping and arrange the reports based on. Work closely with different departments to ensure that the operation is going smoothly. Create check list of housekeeping and supervising the daily task of staff and ensure the firm is provide high quality of service. Send daily report of the operation to top management Create the check list of maintenance “preventive maintenance” Create the budget of the expenses of the operation and follow up with the account department. Create customer service survey and send it to the tenants every quarterly, after that analysis the results of the survey and improve the weakness points. Send monthly report of the maintenance and Information technology to the top management and concerned departments Create check list of security department and ensure that the property criteria are matching with civil defense’s standard. Understanding the competitive market place and implementing approaches to ensure the residential stays ahead in the local market Understanding the competitive market place and implementing approaches to ensure the hotel stays ahead in the local market At the end... Although my enclosed resume is practical in nature, it cannot convey the full level of my eagerness to undertake new challenges.