Adobe Illustrator
Mustafa Mukled
Talent Development & Performance Manager
Khobar
Summary
With more than 13 years of professional experience in Learning & Organizational Development, Employee Performance management in different business sectors strengthened me to take up challenging opportunities in a professional environments to demonstrate my skills and abilities to be a part of the success stories for the organizations I have worked for.
Overview
16
16
years of professional experience
4
4
years of post-secondary education
2
2
Certifications
2
2
Languages
Work History
Talent Development Manager
Zohoor
khobar
02.2021 - Current
- Responsible for conducting OD and learning need analysis and implement organization and team’s level performance improvement initiatives.
- Support HR and Sales teams by participating in talent acquisition and new employees on-boarding processes.
- Implementation and administration of “Zohoor Academy” E- Learning platform and design e-courses for all levels.
- Monitoring Sales Teams performance at all levels and suggest suitable initiatives for maximizing their contribution to the Zohoor business goals.
Project Manager
Dolf Technologies Co Ltd Saudi Arabia
khobar
09.2020 - 02.2021
- Identifies plans and resources required to meet project goals and objectives.
- Plan, design, and schedule phases for large projects.
- Achieve project deadlines by coordinating with contractors and clients to manage performance.
- Reported regularly to managers and stakeholders on project budget, progress and technical problems.
Sr. Learning & OD Manager
VFS Global
Jeddah
10.2019 - 08.2020
- Responsible for all Learning and Performance management activities across KSA, in cooperation HQ in UAE.
- Implementing Live Class & Virtual Training sessions.
- Design customized Learning interventions matching the culture in Saudi Arabia.
- Managing and monitoring Team performance and compliance to company L&D policies and procedures.
- Ensure maximum satisfaction level for Customers and clients by provided service in Visa processing tasks, by conducting visits and surveys.
Learning & Performance Manager
Zohoor
khobar
09.2016 - 10.2019
- Develop and maintain Zohoor's Employee Performance Management system and ensure it's fairness and transparency to both employees and the organization.
- Provides clear direction and performance expectation, by offering detailed feedback and employee coaching sessions, and identifies training and personal development needs.
- Define and monitor employee key performance indicators (KPIs), OKRs in coordination with the concerned Departments/BUs heads.
- Ensure that employee assessments are conducted against a set of targets/goals,competencies, and based on a multiple sources feedback.
Analyze performance reports and ensure performance reviews are communicated to employees.
L&D Area Manager
Landmark Group
Jeddah
01.2007 - 07.2012
- To ensure delivery of Training sessions in the allocated territory as per training calendar.
- Conducting behavioral training, Soft skills and Inductions for Sales staff & Store Managers.
- Product training and delivering Sell more Sell fast module by Corporate Office.
- Responsible for National & Expatriate Trainings.
- Imparting Technical training (Lotus, MS Office, LAN POS & Oracle) &
- Organizing Linguistic programs
- Responsible for 100% trained Cashiers & Sales representatives (Saudi)
- Organizing store audits in the territory to identify the training needs.
- Maintaining MIS and updating the same to Corporate Office
Education
Bachelor of Science - Computer And Information Sciences
South Valley University
Egypt 09.1998 - 10.2002
Skills
Instructional Design
Software
Adobe Photoshop
Adobe Indesign
Articulate Storyline
Moodle LMS
Certification
Certified [CPTD], [ATD]
Timeline
Certified [CPTD], [ATD]
06-2024
Talent Development Manager
Zohoor
02.2021 - Current
Project Manager
Dolf Technologies Co Ltd Saudi Arabia
09.2020 - 02.2021
Sr. Learning & OD Manager
VFS Global
10.2019 - 08.2020
Learning & Performance Manager
Zohoor
09.2016 - 10.2019
Certified KPI Professional & Practitioner (CKPIPP)
06-2016
L&D Area Manager
Landmark Group
01.2007 - 07.2012
Bachelor of Science - Computer And Information Sciences
South Valley University
09.1998 - 10.2002
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