Mustafa Odeh
Medina,Saudi
Summary
Engaging leader with proven success applying project management techniques to execute plans. Talented at resource management, budget governance and staff development. Evaluates processes critically to identify areas of improvement and implement detailed action plans for positive results.
Overview
11
11
years of professional experience
5
5
years of post-secondary education
Work History
Reginal Manager Field operation
Shabakkat KSA
Medina, Medina Region
01.2023 - Current
- Prepare and follow up for all of customer needs by mail and calls (POC for GLI)
- Prepare the required region Network availability, Good condition sites and share it with customers
- Reviewing the region database through the arrangement with Team leader.
- Attend the required Weekly meeting with customer and prepare the required PPT along with Raw data.
- Reviewing and Verifying the done BDT & PMR and highlighting the issues to the Team leader through Approvals on Nextask.
- Emergency, critical, and Major TTs follow up with teams & customer till restore the services
- Prepare the required Connectivity plan and DIA sheet an share it with NT.
- Prepare and follow up on all of management & NT needs even by mail and calls
- Daily Follow up for Team & PM requirements
- Prepare the required BOQ and share it with NT.
- Prepare and follow up with the Team for the Quality monthly report
- Verify the EW activities, share the final report with the Customer, and update the required tracker
- Follow up for Sites Relocation Scope.
- Verify the Monthly POD and share it with the Customer
- Follow up for Tagging subject and supporting the Tagging team for GLI Network.
(EM & TE ) SPOC Zain KSA
Shabakkat KSA
Medina
12.2020 - 12.2022
- Prepare and follow up for all of customer needs by mail and calls (POC for Zain)
- Preparing and following the Distribution of spares, tools delivery for remote areas and auditing for the related reports
- Prepare and follow up all of management and NT requests.
- Prepare EW activities requested by the Customer on the ground & review related trackers
- Daily Follow up for Team and Project Manager requirements.
- Prepare the required region Network availability.
- Sharing Reports to Huawei Management, Regional Team Leaders (all domains) & Field engineers
- Handling running TTs (Emergency/Critical/prolonged outages) with TLs & multiple domains till closure within SLA.
- Supporting Regional field engineers, EM Teams & Team Leaders for issues,
- Acting as liaison between Zain, Huawei, and other vendor Teams to resolve Corporate/Individual complaints and issues to their satisfaction.
- Deliver prompt and professional solutions for customer inquiries via phone, and email.
- Maintain documentation to track customer requests and inquiries
EM senior leader
Shabakkat KSA
Medina
07.2018 - 11.2020
- Documented processes carefully and delivered data sheets detailing project data and client requirements.
- Identified root causes and implemented permanent solutions in support of Repeated Telecom and EM issues.
- Prepare and monitor Monthly PMR (Preventative Maintenance Report) for SCECO sites.
- Call out the Field Technicians with a TT/RFC/Work order, when physical intervention in the equipment is needed.
- Provided support to Field Operations and Project team as required
- Responsible and owner of all related SCECO trackers
- Cover all EM issues with the Customer
- Prepare Team Utilization and efficiency.
- Responsible for all power expansion calculations [SCECO upgrade &Modules]
- Handling sites HO from RO team after any new implementation/Expansion of shelters,Rectifiers,Modules,Minishelter.
FLM Telecom Team leader
Huawei Technologies
Medina
07.2017 - 06.2018
- Follow all Major, Critical and Emergency TTs with teams & customer to be closed on the agreed SLA, supporting the team during CM till solving the issue
- Distribute the duties with engineers and follow up, collect and revise. Then maintain & share the final reports with Customer.
- Sharing daily PAT plan /BSC/Core access resources to RO team
- Prepare Team Utilization and efficiency.
- Raise the Required RFC to perform the MW health check , and follow with the Team till close the issue.
- interface with Huawei RO for site acceptance
- Managing the spares and required consumables and distrust them to a remote area.
- Handling the team issues and supporting on call Teams
FLM Telecom Engineer
Shabakkat
Yanbu, Medina Region
02.2015 - 06.2017
- Preventive Maintenance (PM) for Zain sites, participating in periodic preventive maintenance including health check NEC NEO and IPASO microwave links (PDH), hardware check, re-alignment, and health check for GSM Huawei BTS and GSM, 3G antennas.
- Participating in solving problems concern the microwave links, 2,G and 3G BTS alarms.
- Responsible for take all corrective action to reduce occurrence of repetitive alarms or system faults.
- Network links performance monitoring, correction and troubleshooting.
- Keep and provide the back-up configuration for all live microwave nodes.
- Control and supervise the maintenance downtime for activities on live elements related to transmission and keep a copy of the configuration back-up before and after each activity.
- Follow up with contractors to apply the acceptance checklist requirements for any new site and keep following up with contractors to clear any not accepted snags (minor or major).
Site engineer
Northern Digital Telecom
Dammam, Eastern Province
11.2012 - 01.2015
- Site surveys and Technical Site Survey Reports (TSSR)
- Survey for Mobily 2G swap from Alcatel to Huawei equipment & New LTE FDD
- Indoor and outdoor installation of feeder cables, jumper cables and the sectoral antennas.
- configuration Huawei 3900 BTS cabinet
- Swap ALU to Huawei 2G and LTE FDD
- Installation and configuration Huawei cabinet for 3G, TDD and LTE FDD (4G)
- Perform DTF and VSWR test using site master to check RF cables
- New sites Telecom installation.
- Site acceptance with FLM Team
Education
Bachelor of Engineering - The Electrical Engineering (Communications &Electronics).
Modern Sciences & Arts University (MSA)
Egypt 09.2006 - 01.2012
Skills
- Ability to work under any condition and any place
- High qualified personality
- Familiar with Hardware, and Software technologies
- Problem solver
- Time and efforts management skills
- Easy to communicate
- Spirit of teamwork
- Operations management
- Leadership skills
- Goals and performance
Languages
Arabic
Native
English
Upper intermediate
Timeline
Reginal Manager Field operation
Shabakkat KSA
01.2023 - Current
(EM & TE ) SPOC Zain KSA
Shabakkat KSA
12.2020 - 12.2022
EM senior leader
Shabakkat KSA
07.2018 - 11.2020
FLM Telecom Team leader
Huawei Technologies
07.2017 - 06.2018
FLM Telecom Engineer
Shabakkat
02.2015 - 06.2017
Site engineer
Northern Digital Telecom
11.2012 - 01.2015
Bachelor of Engineering - The Electrical Engineering (Communications &Electronics).
Modern Sciences & Arts University (MSA)
09.2006 - 01.2012
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