Mustafa Salih
Cairo,Egypt
Summary
Dynamic professional specializing in customer relationship management and multilingual communication. Proven proficiency in data entry and technical support, with strong sales persuasion and follow-up coordination skills. Expertise in crafting effective email communications to enhance client satisfaction and operational efficiency. Committed to driving business success and fostering long-term client relationships.
Overview
9
9
years of professional experience
3
3
years of post-secondary education
Work history
Call centre agent
Teleperformance Company
Cairo, Egypt
2022.01 - 2024.12
- Delivered technical support for customer issues, demonstrating advanced problem-solving skills.
- Enhanced team productivity to 30% by fostering effective collaboration and teamwork.
- Built client trust by providing accurate and timely product information.
Hujjaj Services Management
pilgrim Guides From Southeast Asia
Makkah, Saudi Arabia
2016.01 - 2021.05
- Coordinated logistics and organised service areas to support Hajj operations.
- Managed crowd control processes to ensure safety and efficiency for over 2000 attendees.
- Oversaw on-ground arrangements, including transportation and scheduling of essential services.
- Ensured compliance with operational guidelines while addressing real-time needs.
Education
High School Diploma -
Culin Art Academy
Egypt 2025.05 - 2025.08
High School Diploma - Scientific
Al Quds High School
Makkah, Mecca Region 2010.01 - 2012.12
Skills
- Multilingual communication
- Data entry proficiency
- Sales persuasion
- Email writing
- Technical support provisioning
- Microsoft Office expertise
- Follow-Up coordination
Languages
English
Fluent
Arabic
Native
Timeline
High School Diploma -
Culin Art Academy
2025.05 - 2025.08
Call centre agent
Teleperformance Company
2022.01 - 2024.12
Hujjaj Services Management
pilgrim Guides From Southeast Asia
2016.01 - 2021.05
High School Diploma - Scientific
Al Quds High School
2010.01 - 2012.12