Summary
Overview
Work history
Education
Certification
Languages
Personal Information
Timeline
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MUSTAFA TAGALDDEEN

MUSTAFA TAGALDDEEN

Riyadh,Saudi Arabia

Summary

IT Support in ALASILACX (Ministry of Haj and Umrah) Solved problems with agents and followed the systems. Installed and formatting computers programs installed work on Termination network cables and cabinets Work on active directory windows server 2019 Work on Microsoft office 365 emails Work CRM system created users and work follow Work on pure connect Genesys system.

Overview

8
8
years of professional experience
1
1
Certification

Work history

System Administrator & TI Support

ALASILACX
  • IT Helpdesk support for Genesys Telephony System (Create users, workstations, and dashboards)
  • Design network cabling infrastructure
  • Administrator on fingerprint access door system.
  • Install and configure Windows servers, create AD & Fileservers
  • Manage Microsoft 365 users and mailboxes.
  • Manage Microsoft Azure VMs and AD and CRM System

IT Support

ALASILACX
Riyadh
06.2017 - 08.2025
  • I have handled many projects with ALASILA CX as OSP
  • Work system administrator on windows server 2019 TO 2023
  • IT support via desktop solutions, chat functions, emails, and calls
  • Assisting customers with account setup and application installations
  • Solved Troubleshooting IT issues by asking customers targeted questions
  • Solved problems with agents and follow the systems.
  • Installed and formatting computers programs installed
  • Work on Termination network cables and cabinets
  • Work on active directory windows server 2019
  • Work on Microsoft office 365 emails
  • Work CRM system created users and work follow
  • Work on pure connect Genesys system.
  • Support system for call center and solutions the issues
  • Installed software and hardware
  • Assisting customers with account setup and application installations

Education

Bachelor of Network Management -

Sudan International University

Certification

  • Genesys Cloud CX Professional Certificated
  • Microsoft Certificated Azure Fundamental
  • Microsoft Azure Administrator - AZ104
  • Oracle Cloud Infrastructure 2023 Certified Foundations Associate

Languages

Arabic
English

Personal Information

  • Date of birth: 01/01/91
  • Nationality: Sudan

Timeline

IT Support

ALASILACX
06.2017 - 08.2025

System Administrator & TI Support

ALASILACX

Bachelor of Network Management -

Sudan International University

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MUSTAFA TAGALDDEEN