Summary
Overview
Work history
Education
Skills
Languages
Affiliations
Certification
Timeline
Generic
Mustafa Ahmed Syed

Mustafa Ahmed Syed

Riyadh,Saudi Arabia

Summary

Experienced IT professional with extensive expertise in network architecture, strategic technology planning, and IT infrastructure management. Proficient in server administration, cloud computing, and Linux systems, with a strong focus on network security measures, disaster recovery strategies, and VPN implementation. Adept at troubleshooting complex systems, enhancing operational efficiency, and delivering technical support while maintaining a client service-oriented approach. Skilled in Cisco technologies, VMware solutions, and firewall administration to ensure robust security infrastructure. Committed to leveraging advanced ITIL principles and change management techniques to drive innovation and optimise organisational performance.

Overview

18
18
years of professional experience
6
6
years of post-secondary education
1
1
Certificate

Work history

Network support engineer

Vision Medical College
Riyadh, Saudi Arabia
12.2013 - Current
  • Reviewed existing procedures, implemented changes wherever necessary to streamline operations.
  • Experienced in maintaining hardware components, ensured smooth functioning of the networking system at all times.
  • Collaborated with cross-functional teams to deliver optimal network solutions.
  • Increased network efficiency by performing regular system checks and updates.• Handling Fortinet 100 and 40 series firewalls

• Configuration on VPN for client and IPsec VPN in Fortinet firewall.

• Installation and implementation of all cisco switch (29xx, 39xx, 45xx, 42xx) Series

• Installation and implementation of new network (LAN+WAN)

• Monitor and handing network devices Cisco, Huawei, Sophos, array.

• Configuration of IP-Telephone in CME and monitor sip trunk and IVR services,

• Configuration of all cisco switch and router,

• Monitor of SOPHOS firewall and handing security role.

• Installation of V machine in VMWare Cluster and monitoring,

• Installation of VMWare (vSphere -V-center) configuration of cluster,

• Installation of Huawei server and monitoring

• Installation of server in RAID (Redundant Array of Inexpensive Disks)

• Configuration VPN client VPN in Fortinet Firewalls.

• Configuration of IP Sec VPN towards to MOE (Ministry of education )

• Configuration of Rule in Fortinet firewall.

• Configuration of Website Blocking for user ( social media and others)

• Configuration of ADS in 2008 R2 and 2012 and 2016.

• Configuration of User Profile in ADS,

• Configuration of GPO for User Profile,

• Configuration of Organization Unites,

• Installation of V machine in VMWare Cluster and monitoring,

• Installation of VMWare (vSphere -V-center) configuration of cluster,

• Installation of Huawei server and monitoring

• Installation of server in RAID (Redundant Array of Inexpensive Disks)

• Configuration VPN client VPN in Fortinet Firewalls.

• Configuration of IP Sec VPN towards to MOE (Ministry of education )

• Configuration of Rule in Fortinet firewall.

• Configuration of Website Blocking for user ( social media and others)

• Configuration of ADS in 2008 R2 and 2012 and 2016.

• Configuration of User Profile in ADS,

• Configuration of GPO for User Profile,

• Configuration of Organization Unites,

• Configuration of User and Computers in domain

  • Streamlined processes for improved work flow within the IT department.
  • Implemented new security protocols for enhanced network safety.
  • Provided smooth communications by configuring LAN technology, wireless access points and controllers.
  • Designed servers, routers and hardware to achieve network demands.
  • Set administration, usage and disaster recovery policies to best maintain network performance.
  • Configured routers, switches and firewalls to deploy and support LAN, WAN and wireless networks.
  • Monitored industry and technical developments to implement best practices and technologies.
  • Implemented Cisco ACI technology to combine cloud computing and data centre management.
  • Tracked network performance to identify weak points and implement improvements.
  • Developed and applied new policies to guide team decision-making.
  • Configured networks according to set specifications.
  • Increased network efficiency by performing regular system checks and updates.
  • Ensured timely resolution of issues with careful tracking and follow-ups.

IT technical support specialist

Trans Telecom
Riyadh, saudi arabia
01.2011 - 10.2013
  • Collaborated cross-functionally for improved operational efficiency.
  • Improved cyber security measures whilst maintaining current firewall and intrusion detection systems.
  • Streamlined operations through the implementation of efficient IT protocols.
  • Managed complex technical issues by providing effective troubleshooting and problem-solving solutions.
  • Installed software updates, ensuring optimal system performance.
  • Created detailed reports outlining any detected network issues, facilitating swift remediation efforts by senior IT team members.
  • Supported end-users with prompt issue resolution, enhancing productivity levels.

• Providing Technical Support to end users on the various series of Compaq and Hp Desktops

• Installation of operating system software and application software’s on the desktops & Laptops .

• Resolving all the Technical Queries and problems related to the Desktops and Operating System , Network Related problems.

• Responsible for Maintaining Corporate Antivirus and updates in Server and Desktops & Local area network .

• Configuration LAN Network , WAN Network to all users , share folders.

  • Delivered complete set-up assistance for networking systems, IP phone equiment and related IT gear.
  • Prepared equipment for staff use, installing cables, operating systems, and software.
  • Answered user questions about hardware and software operation to help resolve problems.
  • Followed technical documentation for accurate installation, maintenance and repair work.
  • Carried out new hardware installations and updates, keeping systems functional and secure.
  • Installed new software for users and monitored version and patch update requirements.
  • Established and troubleshot network and data communications systems.

Filed Enigneer

Tata Telecommunication LTD
Hyderabad, india
07.2007 - 05.2010
  • Streamlined workflow by implementing efficient task management strategies.
  • Improved product quality by creating detailed engineering plans.
  • Managed multiple projects, ensuring timely completion and high-quality work.
  • Facilitated productive client meetings ensuring clear communication of complex technical concepts.
  • Trained junior engineers and provided mentorship, enhancing their skill set and knowledge base.

• Providing Technical Support to end users on the various ADSL WIRE modems & VOIP devices, IP Phones, wireless routers.

• Installation of operating system software and application software’s on the desktops through phone.

• Resolving all the Technical Queries and problems related Local area network & Fiber devices, Ericsson EDN.

• Configuration of ADSL router and wireless Route

Education

Bachelor of Commerce - Commerce

Osmania Unversity
India
06.2004 - 04.2008

Master of Computer Applications - Computer and Network

AIMS
India
06.2009 - 04.2011

Skills

  • Network architecture understanding
  • Strategic technology planning
  • Client service orientation
  • Efficiency enhancement
  • Linux systems understanding
  • Server administration proficiency
  • Computer hardware maintenance
  • Software testing and debugging
  • Cloud computing knowledge
  • Systems installation and configuration
  • Wireless networking proficiency
  • Routing protocols knowledge
  • Strategic it planning
  • Patience with users
  • Troubleshooting expertise
  • Microsoft os familiarity
  • Data backup procedures
  • Network security measures
  • Understanding of vpns
  • Disaster recovery strategies
  • VOIP systems expertise
  • ITIL principles awareness
  • Change management techniques
  • Cisco technology proficiency
  • Network diagnosis
  • Software installation
  • Intranet maintenance
  • Security infrastructure
  • Aruba
  • Antivirus protection installation
  • Cisco
  • Technical support
  • IT training
  • Network troubleshooting
  • Firewall administration
  • Vmware
  • Server maintenance
  • Network installation
  • Network performance monitoring
  • LAN/WAN configuration
  • Multi-protocol LANs
  • Cisco wireless routers and switches
  • Switching protocols
  • Data network technology
  • Network configuration
  • Firewalls and endpoint security
  • Routing Protocols
  • Security technologies
  • Troubleshooting

Languages

English
Fluent
Arabic
Intermediate
Telugu
Fluent

Affiliations

  • Playing cricket
  • Reading books

Certification

Microsoft Certified Systems Engineer

Cisco Certified Network Associate

Cisco Certified Network Professional

Timeline

Network support engineer

Vision Medical College
12.2013 - Current

IT technical support specialist

Trans Telecom
01.2011 - 10.2013

Master of Computer Applications - Computer and Network

AIMS
06.2009 - 04.2011

Filed Enigneer

Tata Telecommunication LTD
07.2007 - 05.2010

Bachelor of Commerce - Commerce

Osmania Unversity
06.2004 - 04.2008
Mustafa Ahmed Syed