Passionate about Technology
Mustafa Aly
Head Barista
Khobar
Summary
I'm Mustafa Aly is an experienced and passionate Head Barista with over eight years of experience in the café and hospitality industry. With a proven track record of success in leading teams, providing exceptional customer service, and increasing sales, i'm committed to delivering high-quality beverages and food to guests. i'm honed my skills in customer service, sales, time management, and leadership, and fluent in both English and Arabic . i'm a quick learner who thrives in fast-paced and high-pressure environments and is dedicated to contributing to the success of the café he works in.
Overview
10
10
years of professional experience
2
2
years of post-secondary education
2
2
Languages
Work History
Head Barista
Helat Hotel
Khobar
09.2022 - Current
- Oversee the day-to-day operations of the hotel's coffee shop and ensure exceptional customer service
- Develop and implement new menu offerings to meet customer demand and drive sales
- Maintain the coffee shop's visual display and ensure that it is appealing and welcoming to customers
- Manage inventory and order supplies to ensure the coffee shop is fully stocked at all times
Barista
Wyne's Coffee Shop
Riyadh
11.2021 - 09.2022
- Preparation and presentation of high-quality coffee drinks
- Assisted customers with menu choices and made recommendations based on their preferences
- Maintained a clean and organized work area to ensure customer satisfaction
- Assisted with visual display and ensured that the store was appealing and welcoming to customers
Head Barista
Tim Hortons
Dubai
09.2017 - 11.2021
- Managed a team of baristas to deliver high-quality coffee drinks and provide exceptional customer service
- Implemented new menu offerings to meet customer demand and drive sales
- Trained new hires on the proper preparation and presentation of coffee drinks
- Maintained the store's visual display and ensured that it was appealing and welcoming to customers
- Assisted with inventory management and ordering supplies to ensure the store was fully stocked at all times
Banquet Waiter
The Nile Ritz Carlton
Cairo
07.2016 - 07.2017
- Assisted with the preparation and service of large banquets and events
- Provided high-quality customer service to guests and ensured that their dining experience was enjoyable
- Maintained a clean and organized work area to ensure customer satisfaction
- Assisted with inventory management and ordering supplies to ensure the restaurant was fully stocked at all times
Banquet Waiter
Four Seasons Nile Plaza & Sharm Elshiekh
Cairo/Sharm Elshiekh
02.2013 - 07.2016
- Assisted with the preparation and service of large banquets and events
- Provided high-quality customer service to guests and ensured that their dining experience was enjoyable
Education
Diploma - Accounting And Business Management
Appasiya Institute
Information Systems 10.2015 - 08.2017
Skills
Exceptional Customer Service
Masterful Organization Skills
Time Management Mastery
Collaborative Team Player
Sharp Critical Thinking
Strong Leadership Qualities
In-Depth Product Knowledge
Eye for Detail
Creative Problem Solving
Dynamic Visual Merchandising
Multitasking Prodigy
Adaptability and Flexibility
Adaptability and Flexibility
Interests
Avid Reader of Literature
World Traveler
Language Enthusiast
Sports Enthusiast
Timeline
Head Barista
Helat Hotel
09.2022 - Current
Barista
Wyne's Coffee Shop
11.2021 - 09.2022
Head Barista
Tim Hortons
09.2017 - 11.2021
Banquet Waiter
The Nile Ritz Carlton
07.2016 - 07.2017
Diploma - Accounting And Business Management
Appasiya Institute
10.2015 - 08.2017
Banquet Waiter
Four Seasons Nile Plaza & Sharm Elshiekh
02.2013 - 07.2016