Summary
Overview
Work History
Education
Skills
Interests
Languages
Timeline
CustomerServiceRepresentative
Mustafa Mahmoud Abdel-Monem Ahmed

Mustafa Mahmoud Abdel-Monem Ahmed

Riyadh,Riyadh Region

Summary

Accomplished Supervisor focused on meeting customer expectations and achieving company goals. Drives success by directing high-producing teams while developing lasting employee rapport. Exceptional knowledge of cost-reduction methods and streamlining production processes. Talented Supervisor with excellent issue and conflict resolution skills, bringing more than 13 years of experience driving team and organizational success. Highly effective and knowledgeable in process improvement and inventory control. Hard-working Supervisor with exceptional experience leading teams, delivering results and exceeding expectations. Creative and motivated leader adept at utilizing exceptional design and planning strengths to accomplish complex projects. Skilled in teaching new concepts and best practice strategies. Quick-thinking Supervisor recognized for success in guiding teams and boosting performance. Practical problem-solver with excellent issue and conflict resolution skills to drive team and organizational success. Highly effective and knowledgeable in process improvement and inventory control. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Manager position. Ready to help team achieve company goals.

Overview

13
13
years of professional experience
5
5
years of post-secondary education

Work History

Senior Translator

Alnassar for customs clearance company
Riyadh, Riyadh Region
06.2010 - 06.2015
  • For all commercial invoices of customers
  • Working as customs clause which choosing correct Hs codes of customs
  • Working as data entry ( FASAH system of customs )
  • Working as executive operation and following up with customers
  • Customer service “
  • Working in HR department and all governmental services
  • Working, Port ( Bonded-Reexported Zone ) .
  • Translated web content including articles, blog posts and product descriptions.
  • Revised submitted translations to increase accuracy and ensure user comprehension.
  • Quality checked uploaded client files, implemented amendments and provided linguistic feedback.

Assistant Manager

ALnassar for customs clearance company
Riyadh, Riyadh Region
07.2015 - 07.2021
  • Created engaging, appealing merchandise displays to motivate impulse purchases and improve revenue.
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
  • Trained staff on best practices to achieve optimal productivity.
  • Addressed customer issues calmly and professionally, delivering quick, successful resolutions.
  • Carefully managed and recorded cash and credit transactions, diminishing financial discrepancies.
  • Motivated management and staff teams to consistently deliver high quality, customer-focused service.

Supervisor

Support Services Operations Company ( LogiPoint )
Jeddah, Mecca Region
02.2022 - Current
  • Offered instruction, coaching and motivation for enhanced team morale.
  • Led by example to maintain team motivation, ensuring daily tasks were performed accurately and efficiently.
  • Managed staff rotas, planning workloads effectively and strategically.
  • Increased team productivity through effective staff planning, coordination and task delegation.

Education

Bachelor of Science - Chemistry

Minia university
Egypt
09.2007 - 02.2011

Diploma - English

TOEIC
Egypt
02.2011 - 02.2012

Diploma - Microsoft

International Driving computer License
Egypt
02.2011 - 02.2012

Skills

- Working as senior translator for all commercial invoices of customers

- Working as customs clause which choosing correct Hs codes of customs

- Working as data entry ( FASAH system of customs )

- Working as executive operation and following up with customers “ customer service “

- Working in HR department and all governmental services

- Working as supervisor at customs clearance department at LogiPoint till now at Jeddah Islamic Port ( Bonded-Reexported Zone ) and have to do all :


  • Data collection and analysis
  • Customer rapport
  • Inspiring leadership
  • Excel expertise
  • Issue resolution
  • Operations management
  • Team supervision
  • Employee management
  • Processes and procedures
  • Customer service
  • Business development

Interests

. The languages : Arabic : Mother tongue. English : , Spoken , Writing , Reading , Listing ( Excellent ) .

Languages

Arabic
Fluent
English
Fluent

Timeline

Supervisor

Support Services Operations Company ( LogiPoint )
02.2022 - Current

Assistant Manager

ALnassar for customs clearance company
07.2015 - 07.2021

Diploma - English

TOEIC
02.2011 - 02.2012

Diploma - Microsoft

International Driving computer License
02.2011 - 02.2012

Senior Translator

Alnassar for customs clearance company
06.2010 - 06.2015

Bachelor of Science - Chemistry

Minia university
09.2007 - 02.2011
Mustafa Mahmoud Abdel-Monem Ahmed