Mutaz Abdulmalik Almusbahi

Jeddah,Makkah

Summary

Accomplished professional with expertise in banking operations management and branch leadership, adept at risk and compliance oversight, including AML and regulatory reporting. Proven track record in customer relationship management and strategic problem solving, with a focus on digital banking systems and transaction processing. Skilled in audit preparation, corrective implementation, and staff coaching to enhance performance development. Highly adaptable to dynamic work environments, seeking to leverage skills in a challenging role that fosters growth and innovation.

Overview

years of professional experience

2016

years of post-secondary education

Certification

Work history

Senior Operations Manager

Bank Aljazira

Jeddah

08.2009 - 02.2022

Directed all branch operational activities ensuring adherence to regulatory requirements and internal policies.
Managed cross-functional teams to deliver seamless banking services and customer satisfaction.
Played a key role in implementing anti-fraud and AML procedures, minimizing financial risk.
Monitored and enhanced the branch's KPIs including transaction accuracy, turnaround times, and compliance.
Coordinated audits and implemented corrective actions based on findings.
Provided training and mentorship to junior staff, boosting performance and compliance awareness.
Held full responsibility for Treasury operations, including cash management, liquidity control, vault balancing, and currency handling, ensuring optimal efficiency and strict compliance with regulatory standards.

Operations Officer

National Commercial Bank (NCB)

11.2007 - 07.2009

Executed daily banking transactions and ensured customer satisfaction through accurate and timely services.
Assisted in preparing reports for internal and regulatory audits.
Collaborated with various departments to support branch-level goals and maintain service standards.

Education

Bachelor's Degree - Administrative Sciences

King Abdulaziz University

Skills

Banking Operations Management
Branch and Team Leadership
Risk and Compliance Oversight
Customer Relationship Management (CRM)
AML & Regulatory Reporting (FATCA, SAMA)

Audit Preparation and Corrective Implementation
Staff Coaching and Performance Development
Strategic Problem Solving & Decision Making
Digital Banking Systems & Transaction Processing
High Adaptability to Dynamic Work Environments