Hi, I’m
Mutaz Alshikh
Summary
Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Overview
9
years of professional experience
1
Certification
Work history
noon
Operations Supervisor
2023.05 - Current (3 education.years_Label & 1 education.month_Label)
Job overview
- Encouraged and promoted ideas aligned to business needs and benefits.
- Motivated and trained employees to maximise team productivity.
- Developed and deepened relationships with customers, vendors and internal stakeholders.
- Performed root cause analysis in deficient areas to identify and resolve central issues.
Alshaya Group
Store Manager
2023.01 - 2023.04 (3 education.months_Label)
Job overview
- Delivered training and appraisals to build staff performance.
- Trained new staff on store procedures and policies, developing knowledgeable, confident teams.
- Maintained daily transactions records, enabling diligent financial monitoring and assessment.
- Addressed and corrected sales staff communication issues in tactful and effective manner.
Alesayi Retail Co.
Retail Sales Manager
2022.10 - 2022.12 (2 education.months_Label)
Job overview
- Crafted strategic individual and team sales targets, reviewing monthly performance and addressing obstacles as required.
- Enticed customers by planning and implementing enterprising store displays, merchandising plans and visual designs.
- Increased service standards on shop floors by improving staff accessibility and confidence applying selling techniques.
- Connected with customers and built strong professional relationships through active listening and rapport building.
Alshaya Group
Store Manager
2020.01 - 2022.09 (2 education.years_Label & 8 education.months_Label)
Job overview
- Built loyal customer bases by delivering excellent service and ensuring availability of in-demand products.
- Delivered excellent service, greeting customers warmly and delivering faultless assistance throughout store visits.
- Updated store pricing, signage and merchandising based on current promotions, heightening customer interest.
- Managed day-to-day operations for popular, high-turnover stores, consistently exceeding revenue targets.
Alshaya Group
Assistant Store Manager
2018.06 - 2019.12 (1 education.year_Label & 6 education.months_Label)
Job overview
- Improved store ability to meet and exceed customer expectations, through careful trend and stock monitoring.
- Promoted and supported strong relationships with local community organizations, building store profile.
- Promoted and supported strong relationships with local community organizations, building store profile.
- Regularly exceeded 2019 sales, budget and other targeted goals, through continued drive and determination.
Panda Retail Co.
Customer Service Specialist
2014.06 - 2014.08 (2 education.months_Label)
Job overview
- Thoroughly monitored compliance with customer service standards to maintain stellar industry reputation.
- Offered prompt solutions to maintain customer satisfaction.
- De-escalated objections and disputes professionally to maintain customer satisfaction.
- Recorded and processed customer data accurately.
Panda Retail Co.
Cashier
2014.01 - 2014.05 (4 education.months_Label)
Job overview
- Operated cash registers with proficiency during high-volume shopping times, reducing customer queues.
- Performed accurate cash counts at store opening and closing.
- Processed sales, exchange and refund transactions efficiently to reduce customer waiting times.
- Displayed and restocked merchandise by following brand guidelines.
Skills
- Relationship building
- Employee performance analysis
- Customer relations
- Team leadership and Coaching
- Stock management & Inventory
- Computer skills
Certification
- HR Management
- Stock Control Management
- Professional Customer Service
- Information Security Awareness Certification
Timeline
Operations Supervisor
noon
2023.05 - Current (3 education.years_Label & 1 education.month_Label)
Store Manager
Alshaya Group
2023.01 - 2023.04 (3 education.months_Label)
Retail Sales Manager
Alesayi Retail Co.
2022.10 - 2022.12 (2 education.months_Label)
Store Manager
Alshaya Group
2020.01 - 2022.09 (2 education.years_Label & 8 education.months_Label)
Assistant Store Manager
Alshaya Group
2018.06 - 2019.12 (1 education.year_Label & 6 education.months_Label)
Customer Service Specialist
Panda Retail Co.
2014.06 - 2014.08 (2 education.months_Label)
Cashier
Panda Retail Co.
2014.01 - 2014.05 (4 education.months_Label)