MUZAFFAR IQBAL
Al Bahah
Summary
Proven Service Provider with a robust background at UPS Express Services, showcasing exceptional communication and record-keeping skills. Excelled in client relations and supply management, ensuring on-time deliveries and minimizing company risks. Demonstrated ability to navigate efficiently and handle customer inquiries, significantly enhancing service quality and operational efficiency.
Overview
13
13
years of professional experience
Work History
Service Provider
UPS Express Services
01.2015 - Current
- Handled inbound and outbound paperwork for loads.
- Followed route assignments and completed end-of-day documentation and check-out process.
- Reported unsafe situations and service-related issues to route management and dispatch.
- Loaded and unloaded various delivery vehicles with correct order and balancing.
- Inspected load security and checked for damages.
- Minimized company liability and risks to loads by obeying traffic laws.
- Worked with road knowledge, GPS systems and paper maps to navigate planned route and make adjustments.
- Answered common customer questions, accepted payments and completed paperwork at delivery and pickup locations.
- Kept detailed records of deliveries and money received from customers.
- Successfully avoided time delivery delays by carefully planning best routes.
- Completed on-time deliveries by choosing best and most efficient routes.
- Filled out load paperwork and DOT-mandated log books.
Sales Associate
Riyadh Paint House
02.2012 - 10.2014
- Provided positive first impressions to welcome existing, new, and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Prepared merchandise for sales floor by pricing or tagging.
Education
High School Diploma -
Pak Kashmir High School
Gujranwala04-2006
Skills
- Client relations
- Contracting
- Scheduling
- Policy enforcement
- Exceptional communication
- Record keeping
- Work orders
- Complaint handling
- Supply management
Languages
Punjabi, Arabic, English
Native language
Urdu
Proficient
C2
Timeline
Service Provider
UPS Express Services
01.2015 - Current
Sales Associate
Riyadh Paint House
02.2012 - 10.2014
High School Diploma -
Pak Kashmir High School
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