SAP MM
Muzammal Shafi
Logistics & Supply Chain Specialist
Riyadh
Summary
12+ Years of GCC Expertise in Supply Chain - Logistics - Warehousing , eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of Supply Chain, Demand Planning, Logistics Management & Warehousing best Practices and training . Motivated to learn, grow and excel in Supply Chain & Logistics.
Overview
12
12
years of professional experience
5
5
years of post-secondary education
4
4
Languages
Work History
Supply Chain & Logistics Specialist
SULINDA, KSA
Riyadh
06.2020 - Current
- Integrated financial and operation plans with strategic objectives to deliver improved operational and financial results to boost customer satisfaction, profitability and working capital.
- Drove cost reduction efforts for supply chain AOP to meet annual operations targets.
- Handled production, manufacturing, purchasing, procurement, warehouse management, logistics management, import and exporting and other supply chain functions to facilitate business operations.
- Devised and implemented short-term and long-term plans, optimizing supply chain management and improving value relating to annual expenditures.
- Monitored performance of external vendor supply chains while handling internal logistics.
- Led implementation of effective supply chain planning systems while improving sales and operations planning processes for distribution network.
- Drove key performance indicators and continuous improvements throughout logistics and supplier operations.
- Monitored, analyzed and reported domestic freight and carrier management performance against set goals to compare costing to forecasts.
- Collaborated with internal teams to improve outputs to meet demand and supply requirements, ensuring inventory integrity targets for finished goods.
- Negotiated with suppliers and vendors about contracts, policies and deadlines.
- Devised and executed annual purchasing plans and contracts.
Logistics Specialist
Agility Global Logistics, Jebel Ali FreeZone
Dubai
08.2009 - 05.2019
- Researched issues and assessed inefficiencies within supply chain using [Software] to devise solutions and improve performance.
- Minimized process discrepancies by spearheading budget, supervising staff and controlling inventory and supply management.
- Tracked supply, equipment and product inventory quantities to maintain necessary levels.
- Managed and tracked package transfers such as bills of lading, delivery receipts, packing lists and load tags.
- Handled high-volume paperwork and collaborated with administrators to resolve invoicing and shipping problems.
- Validated inventory levels and updated systems using handheld devices.
- Coordinated with freight forwarder to provide vendor shipping details and obtain shipping updates.
- Verified transactions, product orders and shipping dates and entered information into databases and reports.
- Boosted customer satisfaction ratings by 37% by providing effective solutions.
- Oversaw every phase of supply chain, from purchase order to delivery to invoicing, targeting 100% end-user satisfaction.
- Worked with vendors to schedule daily pickups and weekly deliveries.
- Coordinated shipping requests for expedited delivery and documented accurately to achieve correct billing.
- Tracked orders and notified customers of status or potential delays.
- Liaised between warehouse personnel and customer to facilitate account and operational needs.
- Explained proposed solutions to customers, management and other interested parties through written proposals and oral presentations.
- Maintained excellent working relationships with customers by efficiently responding to inquiries and complaints concerning work orders, invoices and shipments,.
- Produced weekly status reports detailing logistic operations and problems.
Education
High School Diploma -
Trade Testing Educational Association
Rawalpindi, Pakistan 07.2003 - 09.2005
MBA - Marketing Management
College of Business Administration
Lahore, Pakistan 07.2003 - 11.2005
Skills
Supply Chain Management
Supply chain distribution
Supply chain planning
Supply chain logistics
Transportation Logistics
Shipping, receiving and warehousing
Warehousing expertise
Supply chain and resource management
Software
PACT Revenue
Exceed Work Station
Timeline
Supply Chain & Logistics Specialist
SULINDA, KSA
06.2020 - Current
Logistics Specialist
Agility Global Logistics, Jebel Ali FreeZone
08.2009 - 05.2019
High School Diploma -
Trade Testing Educational Association
07.2003 - 09.2005
MBA - Marketing Management
College of Business Administration
07.2003 - 11.2005