Mynul Islam
Chisinau
Summary
Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.
Overview
2032
2032
years of professional experience
1
1
Certification
Work History
Restaurant Captain
Courtyard By marriott
chisinau
07.2024 - 11.2031
- Courtyard by Marriott Chisinau, Moldova – July 1 to November 31, as a Restaurant Captain.
- Greeted and welcomed guests to the restaurant.
- Monitored customer service standards and provided feedback to staff when necessary.
- Ensured all health and safety regulations were adhered to at all times.
- Performed daily opening, closing duties such as setting up the dining room, bar area prior to opening time.
Le Meridien Dhaka
05.2022 - 05.2023
- Le Meridien Dhaka 10 May 2022 to 10 May 2023 -1 year
- As a Responsible Turkish Restaurant & Pool Bar Waiter.
Restaurant Supervisor
Courtyard By marriott
Chisinau
- Courtyard by Marriott Chisinau, Moldova – 1st Dec, to continue as a Restaurant Supervisor.
- Supervised and coordinated activities of restaurant staff to ensure customer service standards are met.
- Ensured compliance with health and safety regulations in the kitchen, storage areas and dining area.
- Conducted regular inspections of the premises to ensure cleanliness, proper maintenance and attractive displays.
- Supervised daily opening and closing procedures including checking equipment operation, verifying cash drawer amounts.
Waiter
OFFICER'S CLUB DHAKA
- “OFFICER'S CLUB DHAKA”- 3 Years
- As a Waiter.
- Provided excellent customer service to ensure repeat customers.
- Followed all safety and sanitation regulations when handling food or drinks.
- Checked with customers to ensure that they were enjoying their meals.
Internship
RADISSON BLU DHAKA WATER GARDEN
- 3 Months Experience of Food & Beverage Service and Banquet Service at “RADISSON BLU DHAKA WATER GARDEN”
- As a Internship.
- Assisted in the development of marketing materials, such as brochures, flyers, and promotional items.
- Collaborated with team members to create a comprehensive social media strategy.
Senior Waiter
HONGBAO FINE DINING RESTAURANT
- Company Overview: Under Dekko Legacy Foods & Beverage Ltd
- HONGBAO FINE DINING RESTAURANT (Under Dekko Legacy Foods & Beverage Ltd.) – 2 Years As a Senior Waiter
Team leader
C HOUSE MILANO CAFE AND RESTAURANT
- C HOUSE MILANO CAFE AND RESTAURANT – 1.7 years
- As a Team leader.
- Conducted regular performance reviews to assess individual team member progress.
- Provided coaching and feedback on employee performance, encouraging professional development.
Education
Higher Secondary Certificate - Business Studies
Firoza Bashar Ideal College
Dhaka01.2018
Bachelor of Business Administration - Tourism & Hospitality Management
Tejgoan College
DhakaSkills
- Cleanliness
- Customer service
- Guest Satisfaction
- Food services management
- Health and safety standards
- Hospitality
- Scheduling Coordination
- Hygiene standards
- Bar operations
- Problem Resolution
- Staff Scheduling
- Wine
- Exceptional guest
Training
Bangladesh Parjatan Corporation Food & Beverage Service (NCC Short Course) 5 Months 2018
Languages
Bengali- Both spoken and written is quite outstanding., English- Both spoken and written are reasonably good.
Accomplishments
- Employee of the month
- Got promotion for quality of work
Certification
- Food Safety training -Safe practices and procedures from Alison
Languages
Bengali
First Language
English
Advanced (C1)
C1
Romanian
Intermediate (B1)
B1
Hindi
Advanced (C1)
C1
Timeline
Restaurant Captain
Courtyard By marriott
07.2024 - 11.2031
Le Meridien Dhaka
05.2022 - 05.2023
Restaurant Supervisor
Courtyard By marriott
Waiter
OFFICER'S CLUB DHAKA
Internship
RADISSON BLU DHAKA WATER GARDEN
Senior Waiter
HONGBAO FINE DINING RESTAURANT
Team leader
C HOUSE MILANO CAFE AND RESTAURANT
Higher Secondary Certificate - Business Studies
Firoza Bashar Ideal College
Bachelor of Business Administration - Tourism & Hospitality Management
Tejgoan College
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