Myra M. Gonzales
Dammam,KSA
Summary
A detail-oriented professional with expertise in office operations coordination and patient management correspondents. Demonstrates proficiency in Microsoft Office, event organization, and team coordination to optimize appointment scheduling and ensure customer satisfaction. Skilled in data entry and management, virtual meeting coordination, and maintaining patient data confidentiality. Committed to enhancing time management efficiency while handling multiline phone systems. Career goals include advancing within the healthcare administration sector to further streamline processes and improve patient care outcomes.
Astute secretarial professional offers personable demeanour and communication skills paired with strong knowledge of medical office operations. Oversees office workflow to maintain patient flow and reduce wait times. Superior command of medical records management and billing requirements.
Overview
27
27
years of professional experience
4
4
years of post-secondary education
Work history
Medical Secretary
Dar Afia Hospital
Dammam, Kingdom Of Saudi Arabia
05.2021 - 01.2026
- Facilitated reception of medical reports and insurance claims.
- Coordinated communication with visa clients and medical coordinators.
- Managed email correspondence for patients and company clients.
- Assisted medical staff with patient-related tasks.
- Uploaded medical reports and communicated with immigration authorities.
- Organised filing and photocopying of documents.
- Coordinated referrals and maintained proper documentation.
- Executed bookkeeping and scheduling tasks.
- Operated multi-line phone system for effective communication.
- Generated reports and managed appointment schedules.
- Recorded meeting minutes and handled reception billing.
- Supported meeting coordinators to enhance operational effectiveness.
- Created monthly reports on patient statistics providing valuable data for management decisions.
- Executed tasks given by healthcare professionals effectively leading to smooth workflow.
- Contributed to team meetings, providing relevant insights from front desk activities.
Sales Coordinator / Designer
Elegant Couture
Dammam, Kingdom of Saudi Arabia
08.2018 - 05.2021
- Assisted clients in coordinating schedules and meetings.
- Supported marketing team to facilitate effective product launches.
- Created engaging sales presentations for key clients and stakeholders.
Sales Agent / Counter Sales Agent
Al- Afhes Collection
Daiya, Kuwait
06.2010 - 06.2016
- Facilitated client interactions and coordination to enhance service delivery.
- Spearheaded follow-up initiatives with prospective customers, driving conversion rates.
- Managed after-sales support to improve customer experience and retention.
Personal Assistant
Artist Industry Philippine- Christina & Angel Gonzales
San Francisco, USA
01.2008 - 03.2010
- Facilitated appointment scheduling.
- Assisted in checking schedules.
- Coordinated with managers, directors, and co-actors.
- Enhanced communication efficiency through proactive management of executive email correspondence.
- Oversaw executive diaries for improved scheduling and time management.
- Arranged high-level corporate events that bolstered company reputation.
- Maintained organized and up-to-date files for accurate record-keeping.
- Screened incoming phone calls and delivered detailed messages.
- Managed master calendar of appointments, operational targets, and projects.
Machine Operator Quality Control Assembler
Taiwahaj Company
Taipe City, Taiwan
03.2003 - 10.2006
- Assisted in assembly processes of mobile devices.
- Supported team in managing components throughout production.
- Resolved technical issues promptly to reduce machine downtime.
- Adhered to protocols for optimal assembly outcomes.
- Monitored equipment performance to identify operational issues.
- Collaborated with colleagues to achieve production targets.
- Operated machinery to ensure high-quality output.
- Assembled components with accuracy and efficiency.
- Adjusted machine settings in line with job specifications.
- Maintained a clean work area to enhance safety on production line.
Production Quality Control Supervisor
Triumph International Philippines
Makati City, Philippines
04.1999 - 04.2003
- Supported production processes by checking worker performance and ensuring compliance with quality standards.
- Assisted line leader in managing daily operations and addressing team concerns.
- Collaborated with manager to compile reports regarding production activities and outcomes.
Education
Bachelor of Secondary Education (BSE) - Del Gallego Camarines Sur
Alfelor Senior Memorial College
Naga City 03.1995 - 01.1999
Skills
- Computer Literate Microsoft Office
- Event Organizer
- Team Coordinator
- Customer Satisfaction
- Patient Management Correspondents
- Medical report management
- Appointment scheduling optimisation
- Office operations coordination
- Data entry and management
- Multiline phone handling
- Virtual meeting coordination
- Patient data confidentiality
- Time management efficiency
LANGUAGES
English, Very Good
Advanced
Arabic, Good
Upper intermediate
Tagalog, Native Speaker
Native
Affiliations
- Singing, Babminton
Timeline
Medical Secretary
Dar Afia Hospital
05.2021 - 01.2026
Sales Coordinator / Designer
Elegant Couture
08.2018 - 05.2021
Sales Agent / Counter Sales Agent
Al- Afhes Collection
06.2010 - 06.2016
Personal Assistant
Artist Industry Philippine- Christina & Angel Gonzales
01.2008 - 03.2010
Machine Operator Quality Control Assembler
Taiwahaj Company
03.2003 - 10.2006
Production Quality Control Supervisor
Triumph International Philippines
04.1999 - 04.2003
Bachelor of Secondary Education (BSE) - Del Gallego Camarines Sur
Alfelor Senior Memorial College
03.1995 - 01.1999