Nabil Abdalla
Key Account Manager
Riyadh,01
Summary
Dynamic Key Account Manager with 10 years' experience and a strong background playing a vital role in the development, management, growth and retention of key accounts for a wide range of organizations. Service-centric leader dedicated to fueling revenues, enhancing client experience and achieving top brand loyalty.
Overview
2
2
Languages
1
1
year of post-secondary education
10
10
years of professional experience
Work History
Key Account Manager
stc
Riyadh
01.2018 - Current
- Focus on an outstanding customer experience and become your customers' trusted advisor.
- Own and develop Account Management Business Plan.
- Orchestrate cross-functional team members to deliver complete business solutions.
- Work closely , to drive the strategy and delivery of new solutions, products and services.
- Plan and execute the sales strategy in order to meet the agreed milestones and timescales and to ensure that sales targets are achieved or exceeded.
- Identify and develop new business opportunities.
- Deliver accurate business metrics, monthly forecasts, weekly commits and pipeline development reports.
- Anticipate any change in the opportunities, market, customer needs and requirements that could impact the overall revenue target.
Virtual Sales Account Manager
stc
Riyadh
03.2016 - 01.2018
- Build relationships & retain specific high valued accounts to establish long-term business growth.
- Presenting the product and services in a structured professional way Virtually.
- Maintains relationships with clients by providing support, information, and guidance.
- Identify new business by creating and implementing campaigns for leads generation.
- Maintaining & sharing up-to-date information related to telecom services & solutions with clients.
- Communicating internally to resolve technical issues raised by high-profile customers to maintain relationships and increase customer satisfaction.
- Accomplished sales goals and boosted revenue through product knowledge and customer relationship management.
- Up & cross-selling of additional products and services through acquired understanding of customer business needs.
Sr. Sales Executive
Vedetel Co. ( stc - Business Partner)
Jeddah, Western region
10.2010 - 12.2015
- Identified prospect needs and developed appropriate responses along with information on suitable products and services.
- Conducted on-site product demonstrations to highlight features, answer customer questions and redirect concerns toward positive aspects.
- Produced remarkable sales and enhanced numbers by managing complete lifecycle from networking through ongoing account servicing.
- Used consultative sales approach to understand and meet customer needs.
- Researched potential clients and markets to prepare for appointments.
- Monitored weekly sales to write reports for senior leadership and streamline operational processes.
- Conferred with existing and potential customers to assess requirements and propose optimal solutions.
- Maintained routine communication with clients to assess overall satisfaction, resolve complaints and promote new offerings.
Education
Business Diploma - Sales And Marketing Education
Alfaisal University
01.2014 - 05.2015
Skills
Key account management
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Key Account Manager
stc
01.2018 - Current
Virtual Sales Account Manager
stc
03.2016 - 01.2018
Business Diploma - Sales And Marketing Education
Alfaisal University
01.2014 - 05.2015
Sr. Sales Executive
Vedetel Co. ( stc - Business Partner)
10.2010 - 12.2015
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