Summary
Overview
Work History
Education
Skills
Hobbies and Interests
Languages
Timeline
Generic

M. TAMER EL BABA

Riyadh

Summary

Dynamic and results-driven professional with a strong foundation in sales, customer service, and hospitality management. Equipped with a BA in Hospitality Management and extensive experience in identifying business opportunities, building client relationships, and delivering exceptional customer experiences. Fluent in English, French, and Arabic, with excellent interpersonal and persuasive communication skills. Seeking to leverage my expertise in a challenging sales and marketing role within a growth-oriented organization.

Overview

11
11
years of professional experience

Work History

Sales Representative

HFS Import & Distribution
01.2024 - Current
  • Promote and sell a premium portfolio of European food products, including snacks, sweets, pastries, wheat mixes, meat, cheese, dairy, and rice
  • Identify and onboard new clients, expanding the company’s market presence and customer base
  • Build and maintain strong relationships with retailers, distributors, and key accounts to ensure repeat business and customer satisfaction
  • Conduct product presentations and demonstrations to educate clients on the unique features and benefits of imported goods
  • Collaborate with internal teams (marketing, logistics, and operations) to ensure seamless order processing and timely delivery
  • Analyze market trends and competitor activities to identify opportunities for growth and develop tailored sales strategies
  • Resolve customer inquiries and issues promptly, ensuring high levels of service and fostering long-term partnerships

Business Development Executive

Ace Future Contracting Co. – Food Service Equipment
05.2022 - 12.2023
  • Researched and identified potential clients and markets to drive business growth
  • Developed and implemented strategies to acquire new customers and generate leads
  • Established and nurtured relationships with clients, partners, and stakeholders to secure long-term partnerships
  • Prepared and presented proposals, negotiated contracts, and closed deals to meet sales targets
  • Conducted market analysis to stay informed about industry trends, competitor activities, and customer needs
  • Collaborated closely with marketing, sales, and product teams to align strategies and achieve business goals

Customer Service Representative

VMCO Gulf Company
03.2022 - 12.2023
  • Handled customer inquiries and sales requests, ensuring prompt and accurate responses
  • Managed the company showroom and inventory, maintaining a professional and organized environment
  • Reached out to new clients and conducted meetings with potential customers to promote products and services
  • Demonstrated expert knowledge of coffee machines, supplies, equipment, and Horeca solutions

Guest Relations Agent

Waldorf Astoria Dubai Palm Jumeirah
02.2020 - 03.2021
  • Provided personalized VIP check-in services, escorting guests to rooms and familiarizing them with hotel features
  • Customized guest experiences based on preferences and handled complaints professionally
  • Conducted pre-arrival courtesy calls and post-departure follow-ups to enhance guest satisfaction
  • Greeted and assisted guests with concierge-related requests, ensuring a memorable stay

Night Auditor & Receptionist (Internship)

Aldemar Royal Mare Luxury Hotel & Spa
05.2017 - 10.2017
  • Managed room reservations and updated guest data and bills on hotel software
  • Greeted guests, issued access cards, and assisted with luggage using the hotel caddie
  • Familiarized guests with hotel services and communicated with housekeeping and maintenance to maintain standards
  • Responded professionally to customer queries and resolved issues promptly

Sales Representative (Western Zone)

Red Dot Arabia
01.2014 - 07.2016
  • Developed and maintained expert knowledge of F&B equipment and solutions
  • Identified new potential customers and met with clients to understand their needs and suggest tailored solutions
  • Handled customer complaints and coordinated with the technical team to resolve issues efficiently
  • Maintained professional relationships with colleagues and customers, fostering trust and loyalty

Education

BA (Hons) - International Hospitality and Tourism Management

Cardiff Metropolitan University
05.2019

Hotel and Tourism Management -

American University of Science & Technology
01.2014

Hotel and Tourism Management -

Valley International School
01.2010

Skills

  • Strong Interpersonal & Communication Skills
  • Expert Knowledge of Sales and Customer Service Principles
  • Proficient in MS Office Suite (Word, Excel, PowerPoint)
  • Ability to Work Collaboratively as Part of a Team
  • Problem-Solving & Leadership Skills
  • Meticulous Attention to Detail
  • Poised Under Pressure

Hobbies and Interests

  • Reading
  • Skiing
  • Swimming
  • Hiking
  • Traveling

Languages

English
Bilingual or Proficient (C2)
French
Bilingual or Proficient (C2)
Arabic
Bilingual or Proficient (C2)

Timeline

Sales Representative

HFS Import & Distribution
01.2024 - Current

Business Development Executive

Ace Future Contracting Co. – Food Service Equipment
05.2022 - 12.2023

Customer Service Representative

VMCO Gulf Company
03.2022 - 12.2023

Guest Relations Agent

Waldorf Astoria Dubai Palm Jumeirah
02.2020 - 03.2021

Night Auditor & Receptionist (Internship)

Aldemar Royal Mare Luxury Hotel & Spa
05.2017 - 10.2017

Sales Representative (Western Zone)

Red Dot Arabia
01.2014 - 07.2016

Hotel and Tourism Management -

American University of Science & Technology

Hotel and Tourism Management -

Valley International School

BA (Hons) - International Hospitality and Tourism Management

Cardiff Metropolitan University

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M. TAMER EL BABA