Nada Ahmed
Alexandria,Egypt
Summary
Dynamic professional with extensive experience in product and service enhancement. Proven ability to resolve complaints and elevate customer retention through exceptional service. Skilled in coordinating sales activities and facilitating effective team communication. Expertise in managing schedules, processing orders, and delivering outstanding customer service.
Overview
3
3
Languages
5
5
years of professional experience
Work History
Sales Coordinator / Tender Specialist
Arabian Medical Supplies
Riyadh, Saudi Arabia
01.2026 - Current
- Support tender activities by organizing documentation, information, and follow-up requirements.
- Supported daily sales activities by managing pricing, providing product information, addressing customer requests, and ensuring timely follow-up.
- Manage product pricing and related sales information using Odoo.
- Coordinate with manufacturers and suppliers to request products, obtain information, and follow up on availability and requirements.
- Maintain accurate product, manufacturer, and customer-related records through Odoo and MedEval.
- Communicated with customers through email and other channels, effectively handling inquiries and resolving issues to enhance customer satisfaction.
- Created and maintained Excel tracking sheets to monitor requests, deadlines, and work progress, facilitating efficient workflow management. Support tender activities by organizing documentation, information, and follow-up requirements.
- Created and maintained Excel tracking sheets to monitor requests, deadlines, and work progress, facilitating efficient workflow management.
Guest Relations Agent
Jaz Almaza Bay
North Coast, Egypt
07.2022 - 01.2025
- Managed guest inquiries, requests, and complaints, ensuring a professional and customer-focused experience.
- Provided personalized assistance and maintained a high standard of customer service.
- Built positive relationships with guests through effective communication and prompt problem resolution.
- Executed follow-ups on special requests to enhance customer satisfaction.
- Collaborated with different departments to facilitate efficient resolution of customer requests.
- Coordinated with housekeeping to confirm room statuses, guaranteeing timely availability for new guests.
Front Desk Receptionist
Mövenpick Resort Taba
taba, Egypt
08.2021 - 07.2022
- Managed guest check-in and check-out procedures while providing professional customer service.
- Resolved customer needs and issues promptly and professionally, ensuring satisfaction and loyalty.
- Addressed customer inquiries with detailed information about services, facilities, and amenities to enhance guest experience.
- Supported guests with immediate, knowledgeable assistance for diverse needs.
- Distributed room keys to guests upon check-in while explaining hotel amenities and offering local area insights for an informed stay.
- Processed payments and cash transactions accurately and securely.
Education
Bachelor of Tourism and Hotels - Hotels Management Department
El Sadat City University
Elsadat City, Egypt01-2023
Skills
- Odoo administration
- Sales tracking
- Tender management
- Product knowledge
- Excel reporting
- Process management
- Client management
- Follow-up skills
- Problem resolution
- Multitasking
- Communication planning
Languages
Arabic
First Language
English
Upper Intermediate
B2
Italian
Elementary
A2
Timeline
Sales Coordinator / Tender Specialist
Arabian Medical Supplies
01.2026 - Current
Guest Relations Agent
Jaz Almaza Bay
07.2022 - 01.2025
Front Desk Receptionist
Mövenpick Resort Taba
08.2021 - 07.2022
Bachelor of Tourism and Hotels - Hotels Management Department
El Sadat City University