Nada Alruqi

Riyadh,Saudi Arabia

Summary

Driven individual with strong leadership qualities, capable of enhancing team performance and resolving conflicts smoothly. Possesses excellent communication and problem-solving skills, combined with deep understanding of customer needs. Aims to elevate customer satisfaction and foster positive service environment.

Overview

years of professional experience

Certification

Work history

Customer service supervisor

Capital Metro Company

Riyadh

09.2023 - Current

Facilitated constructive feedback sessions between team members for overall improvement.
Streamlined customer queries for expedited resolutions.
Motivated team members to exceed personal performance goals for enhanced productivity.
Improved communication skills amongst staff through regular workshops and training sessions.

Secretary

Ministry of Foreign Affairs

Riyadh

02.2023 - 08.2023

Education

Bachelor of French Language and Translation -

Princess Nourah Bint Abdulrahman University

Riyadh, Riyadh Region

Skills

Service excellence
Team supervision
Conflict resolution
Performance coaching

Time management
Training development
Communication proficiency

Languages

English

Fluent

Arabic

Native

Certification

Leadership and People Management

Conflict Resolution at work

Human Resources Management

Pearson MyLap IT for Microsoft office Modules

French Language

Timeline