NADA ALSULIMAN

Management of the “MobilyAI” Project :

• Led the full onboarding and implementation of LeapAI solutions for Mobily, including Gen AI tools, chatbot integration, and CRM setup.
• Monitored key success metrics and optimized tool performance to meet Mobily’s operational goals.
• Acted as the main point of contact, translating technical solutions into business value for Mobily’s teams.
• Resolved client-side issues by coordinating directly with development and AI teams.
• Maintained detailed CRM records, led status meetings, and ensured all updates were clearly communicated to stakeholders.

• Handled a portfolio of B2B merchants, providing tailored payment gateway solutions.
• Worked closely with banks and merchants to ensure smooth transactions and settlements.
• Used CRM to track client activity, performance, and pipeline opportunities.
• Resolved client issues in coordination with internal teams.
• Conducted regular reviews to support growth, upsell, and retention.
• Contributed to business development by strategically expanding the merchant portfolio through targeted relationship-building.

• Supervised sales documentation to ensure accuracy and legal compliance via “Wathiq”.
• Handled customer calls, emails, and enquiries with clear communication and issue resolution.
• Maintained customer satisfaction through responsive support and needs handling.
• Provided the Marketing Team with accurate customer data and reports.
• Verified customer identities via SANCTION SCANNER.
• Cross-checked client data with KYC standards for compliance.