Summary
Overview
Work history
Education
Skills
Languages
Timeline
Generic

Nada Alyahya

Riyadh,Saudi Arabia

Summary

Reliable student ready to acquire skills in relationship management. Prepared to support team with innovative ideas to help improve quality of customer service.

Takes on challenging new role harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results.

Overview

26
26
years of professional experience

Work history

PERSONALITY
  • Communicative
  • Punctuality
  • Creativity
  • Organized
  • To use my skills in the best possible way for achieving the company goals

Senior relationship manager

bank Aljazira
Riyadh, Riyadh Region
01.2021 - Current
  • Learned all tasks required quickly to maximise performance.
  • Consistently went above and beyond job requirements, regularly exceeding targets and expectations.
  • Contributed to team success by completing jobs quickly and accurately.
  • Built customer loyalty by actioning feedback for enhanced service provisions.
  • Met Service Level Agreements through strategic planning and workload management.
  • Applied regulatory expertise to develop compliant policies and processes.

Account opening rules manager

Al-Jazerah Bank
05.2014 - Current
  • Contributed to team success by completing jobs quickly and accurately.
  • Learned all tasks required quickly to maximise performance.

Branch manager

Al-Jazerah Bank
01.2009 - 04.2014
  • Designed sales and service strategies to improve revenue and retention.
  • Reviewed and edited loan agreements to promote efficiency and accuracy.
  • Maintained confidentiality of bank records and client information to prevent mishandling of data and potential breaches.

Operation manager

Al-Jazerah Bank
01.2007 - 12.2008

Support branch manager

Al-Jazerah Bank
10.2005 - 12.2006

Head Teller

Al-Jazera Bank
05.2005 - 09.2005

Teller

Al-Jazerah Bank
05.2003 - 03.2005

Branch Supervisor

Al-Rajhi Exchange EST
06.2002 - 04.2003

Al-Rajhi Exchange EST. Customer Services
10.2001 - 05.2002

King Saud University
Riyadh
01.1998 - 01.2001

Education

Bachelor of Business Administration - bussiness

King Saud University
Riyadh, Riyadh Region
/1998 - /2001

ACAMS Al - Joana Institute 7ايام /2016 Certified o

Certified Compliance Administrator certificate(CCO

Certified officer in compliance and anti-money lau

Professional Certificate in Banking Basics (RBPFC)

Direct Banking Skills (Management Training Program

Skills

  • Arabic
  • Customer service
  • Training and development
  • Account management
  • Performance management
  • Contract renewal management
  • SOFTWARE SKILLS
  • Word
  • Excel
  • Power point
  • Good communication - written and oral skills
  • Excellent conceptual and analytical skills
  • Effective interpersonal skills
  • CCO , CAMS , Time management, Think smarter programmes , Tadawel
  • And more than 20 courses in different areas
  • NADA AL-YAHYA
  • Account Opening rules manager - Compliance
  • SKILLS
  • COURSES

Languages

Arabic
Native
English
Intermediate

Timeline

Senior relationship manager

bank Aljazira
01.2021 - Current

Account opening rules manager

Al-Jazerah Bank
05.2014 - Current

Branch manager

Al-Jazerah Bank
01.2009 - 04.2014

Operation manager

Al-Jazerah Bank
01.2007 - 12.2008

Support branch manager

Al-Jazerah Bank
10.2005 - 12.2006

Head Teller

Al-Jazera Bank
05.2005 - 09.2005

Teller

Al-Jazerah Bank
05.2003 - 03.2005

Branch Supervisor

Al-Rajhi Exchange EST
06.2002 - 04.2003

Al-Rajhi Exchange EST. Customer Services
10.2001 - 05.2002

King Saud University
01.1998 - 01.2001

PERSONALITY

Bachelor of Business Administration - bussiness

King Saud University
/1998 - /2001

ACAMS Al - Joana Institute 7ايام /2016 Certified o

Certified Compliance Administrator certificate(CCO

Certified officer in compliance and anti-money lau

Professional Certificate in Banking Basics (RBPFC)

Direct Banking Skills (Management Training Program

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Nada Alyahya