

QA Lead / Test Manager with 15+ years of experience in Software Quality Assurance, Banking Systems Testing, Quality Governance, UAT Management, Stakeholder Management, and Enterprise Delivery.
Experienced in leading end-to-end testing activities across banking, regulatory, government, healthcare, telecom, and retail platforms. Strong background in business process validation, approval workflows, regulatory compliance testing, risk management, release readiness, and production Go-Live support.
Proven success delivering large-scale transformation programs through IBM and HP, including Saudi Electricity Regulatory Authority (SERA), Saudi Aramco, Dubai Health Authority (DHA), Adidas Germany, Vodafone UK, and Agricultural Development & Credit Bank.
Recognized for driving testing strategy, quality governance, stakeholder engagement, and successful implementation of business-critical solutions across complex enterprise environments.
• Leading enterprise testing projects and QA governance initiatives across Saudi Arabia, UAE, Europe, UK, Mexico, and USA projects.
• Managing end-to-end testing lifecycles, including Test Strategy, Test Planning, UAT Coordination, Defect Management, Risk Management, and Release Readiness.
• Leading QA teams and coordinating cross-functional stakeholders including business users, business analysts, architects, developers, and project managers.
• Driving quality assurance practices across Banking, Government, Healthcare, Telecom, Retail, and AI-enabled transformation Industries.
• Supporting enterprise digital transformation initiatives through Workflow Testing, Regulatory Validation, Business Process Testing, and Production Go-Live activities.
• Experienced in IBM Business Automation Workflow (BAW), IBM ODM validation, Data Warehouse Testing, Quality Governance, and Stakeholder Management.
Project Overview: SERA IS "Saudi Electricity Regulatory Authority"
Led quality assurance and UAT activities across regulatory audit and compensation platforms supporting governance, compliance, workflow management, SLA monitoring, and electricity outage compensation processes.
Key Responsibilities:
• Led end-to-end UAT activities across audit workflows and compensation management solutions.
• Performed business and functional analysis of BRD requirements, workflow processes, and business rules.
• Validated audit lifecycle management, workflow transitions, role-based assignments, and multi-level approval processes.
• Verified SLA monitoring, regulatory controls, business rules, and compliance requirements.
• Validated electricity outage compensation rules, compensation calculations, duration , thresholds, and reporting outputs.
• Designed and executed comprehensive UAT scenarios covering workflow validation, compensation management, and exception handling.
• Coordinated closely with business users, stakeholders, architects, developers, business analysts, and project management teams.
• Identified workflow gaps, approval dependencies, calculation discrepancies, and process improvement opportunities.
• Validated dashboards, reports, and data integration across multiple systems.
• Supported release readiness, production deployment, and business sign-off activities.
Key Achievements:
• Improved workflow accuracy, traceability, and regulatory compliance.
• Enhanced compensation calculation accuracy and reporting reliability.
• Reduced production risks through comprehensive UAT validation and business rule verification.
• Successfully contributed to delivering scalable and compliant regulatory solutions aligned with SERA governance requirements.
• Defined the QA strategy, testing approach, and quality governance framework for Unified Orchestrator AI Chatbots.
• Led testing activities across cross-functional teams, ensuring alignment with business and technical requirements.
• Coordinated with stakeholders, business users, architects, developers, and project management teams.
• Supported AI-driven digital transformation initiatives through quality assurance and solution validation.
• Managed defect tracking, release readiness activities, and quality reviews.
• Conducted System Testing, End-to-End Testing, and UAT support activities.
• Ensured compliance with quality standards and production readiness.
Key Achievement:
Successfully contributed to the quality assurance and validation of AI-enabled business solutions while supporting stakeholder confidence and release readiness
• Led end-to-end testing activities for RFID implementation across multiple European warehouses.
• Managed Functional Integration Testing (FIT), End-to-End Testing, and User Acceptance Testing (UAT).
• Coordinated software and hardware integration testing involving RFID devices and warehouse systems.
• Prepared test strategies, test plans, test scenarios, and execution schedules.
• Managed testing execution, defect lifecycle, and progress tracking using JIRA.
• Coordinated closely with project management, business stakeholders, and technical teams.
• Reported testing status, risks, and quality metrics to stakeholders.
• Ensured successful delivery across multiple European locations while maintaining testing quality and release readiness.
• Improved operational visibility, process accuracy, and warehouse workflow efficiency.
Key Achievement:
Successfully delivered RFID testing activities across multiple European warehouses, improving warehouse process visibility and operational quality.
• Participated in End-to-End Testing, System Testing, Regression Testing, and UAT activities across banking applications.
• Validated banking workflows, approval processes, business rules, and operational controls.
• Tested banking reports, dashboards, Data Warehouse solutions, and Cognos reporting platforms.
• Performed data validation and business process verification across multiple banking functions.
• Worked closely with business users, developers, and stakeholders to validate business requirements and expected outcomes.
• Coordinated testing activities and supported business sign-off processes.
• Supported defect management, test execution, and quality assurance activities throughout the project lifecycle.
Key Achievement:
• Developed strong Banking Domain expertise across workflows, approvals, reporting, operations, and regulatory business processes.
• Successfully supported validation of banking reporting and Data Warehouse solutions while ensuring data accuracy and business compliance.
Project Overview:
Centralized healthcare data warehouse supporting reports, dashboards, analytics, and COVID-related healthcare reporting across Dubai Health Authority.
Responsibilities:
• Defined Test Strategy, Test Plans, and QA approach.
• Managed testing team activities and delivery milestones.
• Coordinated with business users, stakeholders, and project management teams.
• Led client-facing meetings, testing demos, and status reviews.
• Reviewed test cases, test scenarios, and testing deliverables.
• Supported UAT execution and business validation activities.
• Managed defect lifecycle and quality reporting using Jira.
• Validated dashboards, reports, staging, warehouse, and data mart layers.
Key Achievements:
• Improved reporting quality and healthcare data reliability.
• Enhanced stakeholder visibility through accurate reporting and dashboard validation.
• Supported successful production deployments with minimal business disruption.
Worked on enterprise software solutions across Telecom, Automotive, Financial Services, and Web Portal domains for international clients including Vodafone UK and General Motors USA.
Key Projects:
• Vodafone UK – Vodafone Money Transfer (VMT)
• Vodafone UK – Borland Project Management Tool
• General Motors USA – PSPM (Paint Surface Performance Management)
• General Motors USA – Health & Safety (H&S)
• General Motors USA – Global Lease Administration (GAA)
• Ireland Customer – RPA Web Portal
Responsibilities:
• Executed Functional Testing, Regression Testing, End-to-End Testing, and User Acceptance Testing (UAT) activities.
• Designed and executed test cases, test scenarios, and testing deliverables based on business and functional requirements.
• Collaborated closely with business users, developers, and project stakeholders to validate requirements and expected outcomes.
• Performed defect tracking, root cause analysis, defect verification, and release validation activities.
• Participated in Agile delivery teams and supported quality assurance activities throughout the Software Development Life Cycle (SDLC).
• Conducted ETL and data validation testing to ensure data accuracy and integrity across enterprise applications.
Key Achievement:
• Selected for an onsite Knowledge Transfer assignment in Cambridge, United Kingdom, working directly with Vodafone UK stakeholders and development teams.
• Gained international experience supporting large-scale enterprise Telecom and Automotive programs.
• Built a strong foundation in quality assurance, business process validation, stakeholder engagement, and enterprise testing practices.