Summary
Overview
Work History
Education
Skills
Interests
Timeline
Accomplishments
Generic
Nada Modan

Nada Modan

RCM Contract and Process Manager
Jeddah

Summary

Forward-thinking Business Process Manager equipped with advanced operational and technical knowledge of process management and revenue maximization. Proven team leader and problem-solver competent in navigating complex situations. Manages projects with organized and detail-oriented mindset.

Overview

11
11
years of professional experience
3
3
years of post-secondary education
2
2
Languages

Work History

Contracts and Process Manager

My Clinic
Jeddah
11.2023 - Current
  • Monitored and reviewed Insurance and corporate contracts across all My Clinic branches.
  • Monitored and reported contract performance against KPIs and requirements, ensured compliance with stated terms and conditions mentioned, identifies and flags any violations and undertakes necessary corrective measures.
  • Planed and executed RCM audits in accordance with department standard policies and procedures.
  • Analyzed and evaluated data to extrapolate trends, potential risks, identified and flagged inconveniences and/ or violations. developed practical solutions and driven actions to improve controls and mitigate risks.
  • Analyzed and optimized the entire revenue cycle, identifying opportunities for process improvements to accelerate reimbursement and reduce denials, collaborating with billing and finance teams to streamline revenue cycle workflows.
  • Assessed RCM business risks and evaluated internal controls to provide RCM repeatable model.
  • Reviewed and pressure-tested RCM end-to-end processes, identified redundancies and bottlenecks, flags showstoppers and gaps, collaborated with involved internal & external stakeholders for proper process compliance, and worked accordingly on enhancing and revamping the processes whenever required.

Revenue Cycle Management Senior Specialist

My Clinic International Company
Jeddah
04.2023 - 04.2024
  • Worked with RCM director to implement new policies, procedures and controls.
  • Identified areas in need of critical improvement and implemented strategies to achieve monthly and quarterly revenue targets.
  • Developing effective Revenue Capture processes and procedures to maximize monthly revenue.
  • Managed all contracts and POs of Insurance companies and external corporate companies.
  • Worked with Risk Management Department in internal and external RCM audits and conducted technical reviews of current processes and procedures.
  • Worked with Marketing Department to create high value campaigns.
  • Led Monthly RCM department meeting and checklists.

Senior Insurance Operations Specialist

MY CLINIC
Jeddah
11.2019 - 03.2023

Pre Authorization - Medical Coding.

Healthcare and Customer Service Administrative.

MY CLINIC
10.2017 - 10.2018

Research Assistant

KING FAHAD MEDICAL RESEARCH CENTER
08.2013 - 09.2014

Education

Bachelor of Science - Biochemistry

KING ABDUL AZIZ UNIVERSITY
Jeddah
07.2010 - 06.2013

Skills

Excel expert

Interests

Professional Archer

Visual Arts

Timeline

Contracts and Process Manager

My Clinic
11.2023 - Current

Revenue Cycle Management Senior Specialist

My Clinic International Company
04.2023 - 04.2024

Senior Insurance Operations Specialist

MY CLINIC
11.2019 - 03.2023

Healthcare and Customer Service Administrative.

MY CLINIC
10.2017 - 10.2018

Research Assistant

KING FAHAD MEDICAL RESEARCH CENTER
08.2013 - 09.2014

Bachelor of Science - Biochemistry

KING ABDUL AZIZ UNIVERSITY
07.2010 - 06.2013

Accomplishments

  • Led CCHI NPHIES Project implementation and succeeded in delivering result and deploy the project in less than 6 months.
  • Exceeded Q2 revenue target by 15% by introducing Pharmacy Revenue Capture Process for (Ordered not Dispensed) medications and retails.
  • Developed and implemented three processes in 2023 that resulted in exceeded average monthly revenue by 43%.
  • Let the RCM department external audit by KPMG.
  • Established two new partnerships with external providers and increased revenues of (hearing aid unit) & (in-patient referral unit) by the end of 2023.
  • Archived an outstanding rating in 2023 end of year evaluation.


Nada ModanRCM Contract and Process Manager