NADER ALSALEEM

A Team Leader Customer service overseeing Exchange & Return, Click & Collect, Merchandise Pick-up, and Delivery Services plays a vital role in ensuring smooth operations and customer satisfaction. Here are some key responsibilities:

• Exchange & Return Management: Oversee return policies, ensure efficient processing, and handle customer concerns.

• Click & Collect Operations: Manage online order pickups, streamline collection processes, and enhance customer convenience.

• Merchandise Pick-up & Delivery: Coordinate logistics, ensure timely deliveries, and maintain service quality.

• Managing a Team: Oversee retail sales associates, train and develop team members, and set performance goals.
• Customer Service: Handle customer complaints, ensure high service standards, and create a welcoming shopping environment.
• Sales & Performance Monitoring: Set sales targets, track performance, and implement strategies to boost sales.

• Ensuring the check-out area is in shape as new, and the check-outs are efficiently equipped at all times throughout the day, and the co-workers are ready and available to help customers.
• Securing your check-out co-workers have the knowledge, confidence, responsibility, authority to support customer's payment and that they achieve this in an efficient and simple way.
• Ensuring that the agreed schedule for the day is kept and covering any gaps if any.