Summary
Overview
Work history
Education
Skills
Accomplishments
Volunteer Experience
Timeline
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Nadia AL-Malki

Jeddah,Saudi Arabia

Summary

Dynamic professional with expertise in client relationship management and business development, leveraging strong communication skills in both Arabic and English. Proficient in Microsoft Office Suite, Salesforce, and sales and marketing strategy, with a proven track record in campaign development and account portfolio administration. Committed to enhancing customer service through trust building and product knowledge, aiming to drive business growth and develop innovative solutions.

Overview

10
10
years of professional experience

Work history

Customer service representative

SAMBA Bank
Tahlia Branch
2014.03
  • Customer service representative in SAMBA Bank (Tahlia Branch) March /2014.

Affluent Relationship Manager

Alrajhi Bank
2021.09 - 2026.01
  • Affluent Relationship Manager from September/2021 until present.
  • Managed complex client portfolios to maintain profitable relations.
  • Achieved high customer satisfaction with regular follow-ups and updates.
  • Implemented innovative ideas for better relationship management.
  • Established strong client relationships by providing exceptional customer service.
  • Developed marketing ideas to attract new clients.

Sales Manager

Al-Rajhi Bank
2016.11 - 2021.08
  • Sales Manager at Al-Rajhi Bank from Nov/2016 until August/2021.
  • Backup regional sales manager Aug\2019
  • Developed new ideas for marketing to help achieve monthly targets.

Assistant in the Enhancement Center

Effat University
Jeddah, Saudi Arabia
2015.10 - 2016.01
  • Assistant in the Enhancement Center in Effat University since October/2015.

Education

Bachelor Degree - Operation & Information Management

Effat University
Jeddah, Saudi Arabia
2010.01 - 9 2015

Skills

  • Microsoft office (Excel, PowerPoint, Word)
  • Great Communication in both Languages (Arabic & English)
  • Trust building
  • Account portfolio administration
  • Customer Service
  • Product knowledge
  • Business development
  • Salesforce
  • Sales and marketing strategy
  • Campaign development
  • Client Relationship Management

Accomplishments

  • Achieved strong performance in sales for the year of 2018-2019-2020
  • Achieved outstanding performance in the year of 2021.
  • Achieved Exceptional performance in the year of 2022.
  • Achieved outstanding Performance in the year 2023.
  • Achieved outstanding performance in the year of 2024.
  • The winner of the competition enhance premium segment ideas. ( flowered partnership)

Volunteer Experience

  • Al-Harthi, 2010, Certificate from Al-Harthi 2010 (I volunteered to help the people who got damaged from the floods).
  • Our water our life, Certificate from (Our water our life) for volunteering organizing their event.
  • Bayt alraref, Certificate from (Bayt alraref) for volunteering helping children who have special needs.
  • Effat University, Club leader, Jeddah, Saudi Arabia, 2011, 2012, Certificate from Effat University for being a club leader and managing an event for Eid Al-adha (2011-2012).
  • P&G Company, 2012, Certificate from P&G Company for participating in a competition (2012).
  • The Kingdom of Saudi Arabia Association of language and teachers, Certificate from (The Kingdom of Saudi Arabia Association of language and teachers) 5th Annual convention entitled for helping in the exhibition.
  • Al-Faisalya women welfare society, 2012, Certificate from (Al-Faisalya women welfare society) for helping them preparing an event for orphan children’s (2012).
  • Mawakeb al-ajr, Certificate from (Mawakeb al-ajr) for helping organizing the place for one day.
  • Effat University, Jeddah, Saudi Arabia, 2013, Certificate from Effat-University (Operations & Information Management Department) for attending (Logistics and Supply Chain Management Good Practice Forum) 2013.
  • Dr.Tareq Al-Habib, 2016, Certificate from Dr.Tareq Al-Habib for attending a workshop for (Self Confidence), 2016.

Timeline

Affluent Relationship Manager

Alrajhi Bank
2021.09 - 2026.01

Sales Manager

Al-Rajhi Bank
2016.11 - 2021.08

Assistant in the Enhancement Center

Effat University
2015.10 - 2016.01

Customer service representative

SAMBA Bank
2014.03

Bachelor Degree - Operation & Information Management

Effat University
2010.01 - 9 2015
Nadia AL-Malki