Nadia C. Conclara
Bacolod City,Negros Occidental,Philippines
Summary
Dedicated Sales Clerk with expertise in customer service and household management. Achieved client satisfaction through effective time management and multitasking abilities while fostering positive relationships. Committed to maintaining high standards in creating clean and organised environments, ensuring safety and comfort for families.
Overview
7
7
years of professional experience
Work History
HOUSEHOLD AND COMMERCIAL CLEANER
Mohammaed Al Yami
Ras Tanura, Dammam
08.2019 - 12.2021
- Commercial cleaning: Cleaning, dusting and polishing furniture, fixtures and fittings.
- Removing rubbish and recyclable material, and emptying containers, bins and trays.
- Stripping wax from floors, re-waxing and polishing floors.
- Vacuuming carpets, curtains and upholstered furniture.
- Household cleaning: Stripping and making beds, and changing bed linen.
- Picking up, sorting, washing dishes and cooking utensils, and cleaning appliances, cupboards, counters, pantries and floors.
- Operating industrial vacuum cleaners to clean floor, work areas and machines.
HOUSEHOLD WORKER
Faiza Hadi Zahir Abdulharth
Dammam
07.2018 - 08.2018
- Caring for young children.
- Preparing cooking meals, setting and clearing tables, and serving food and beverages.
- Performing cleaning activities such as sweeping, mopping, dusting, and polishing.
- Ensuring all rooms are cared for and inspected according to standards.
- Protecting equipment and making sure there are no inadequacies.
- Taking care of household plants, receiving visitors, delivering messages, and shopping for groceries.
SALES ASSOCIATES
BRAND RACKS
Quezon City
03.2018 - 06.2018
- Working closely with customers to determine their needs, answer their questions about our products and recommend the right solutions.
- You should also be able to promptly resolve customer complaints and ensure maximum client satisfaction.
- To be successful as a Sales associate, you should stay up-to-date with product features and maintain our store's visual appearance in high standards.
CUSTOMER SERVICE REPRESENTATIVE
Fortune Packaging Corporation
Mandaluyong City
03.2018 - 04.2018
- Open and maintain customer accounts by recording account information.
- Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
- Recommend potential products or services to management by collecting customer information and analyzing customer needs.
- Prepare product or service reports by collecting and analyzing customer information.
- Contribute to team effort by accomplishing related results as needed.
- Generate sales leads.
- Identify and assess customers' needs to achieve satisfaction.
- Build sustainable relationships of trust through open and interactive communication.
- Provide accurate, valid and complete information by using the right methods/tools.
- Meet personal/team sales targets and call handling quotas.
- Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up to ensure resolution.
- Keep records of customer interactions, process customer accounts and file documents.
- Follow communication procedures, guidelines and policies.
- Use telephones to reach out to customers and verify account information.
- Greet customers warmly and ascertain problem or reason for calling.
- Advise on company information.
- Take payment information and other pertinent information such as addresses and phone numbers.
- Place or cancel orders.
- Answer questions about warranties or terms of sale.
- Suggest solutions when a product malfunctions.
- Handle product recalls.
- Attempt to persuade customer to reconsider cancellation.
- Inform customer of deals and promotions.
- Sell products and services.
- Work with customer service manager to ensure proper customer service is being delivered.
ADMIN ASSISTANT(OJT)
HeadQuarters
Bacolod City, Negros Occidental
04.2016 - 05.2016
- Checks the processing of every transaction.
- Filing Documents.
- Printing Clearances.
- Encoding.
- Be able to serve service with all honesty efficiently and effectively.
SUPERVISOR(OJT)
Splash Company Inc.
Bacolod City, Negros Occidental
04.2015 - 10.2015
- Checks and counts the number of delivered stocks.
- Enter the correct data (quantity of received items delivered by suppliers) in the computer.
Education
Certificate of Higher Education - Disaster Preparedness
Bacolod City DRRMO
Bacolod City01-2015
Bachelor of Science - Entrepreneurship
Bacolod City College
Bacolod City01-2017
High school or equivalent -
Bacolod City National High School
Bacolod City01-2002
Elementary School -
Andress Bonifacio Elementary School III
Bacolod City01-1997
Bachelor of Science - BOMB Awareness
Bacolod City Head Office
Bacolod CitySkills
- Cleaning techniques
- Housekeeping expertise
- Residential cleaning
- Hotel cleaning
- Laundry handling
- Laundry sorting and ironing
- Deep-clean techniques
- Kitchen cleaning
- Cleaning and sanitation
- Floor cleaning techniques
- Vacuuming, mopping and sweeping
- Equipment and tools handling
- Advanced domestic appliances usage
- Personal hygiene maintenance
- Food preparation
- Health and Safety Compliance
- COSHH compliance
- Safety compliance
- Workplace safety awareness
- Infection Control
- Time management
- Inventory management
- Efficient organisation
- Task prioritisation
- Shopping efficiency
- Environmental consciousness
- Reliable performance
- Meticulous cleaning
- Efficient cleaner
- Flexibility in schedule
- Punctuality
- Trustworthy and reliable
- Reliable dependability
- Dependability
- Professionalism
- Professional demeanour
- Service excellence
- Customer service
- Customer service-oriented
- Team collaboration
- Team support
- Problem solving
- Conflict resolution
- Active listening
- Communication skills
- Communication
- Honesty and integrity
- Friendly approachability
- Attention to detail
- Eye for detail
- Patience and understanding
- Resilient perseverance
- Resilient attitude
- Well-organised multitasker
- Multitasking
- Multitasking capacity
- Laundry and linen management
- Storage organisation
- Budget management
- Assistance with outings
- Child transportation
- Nappy changing and feeding
- Cleaning techniques
- Washing dishes
- Ironing proficiency
- COSHH compliance
- Safety orientation
- Child transportation
- Laundry expertise
- Eye for detail
- Team support
- Residential cleaning
- Hotel cleaning
- Shopping efficiency
- Infection Control
- Laundry handling
Custom Section
501-729-939
References
- PO2 Leo Carlo D. Esteves, ADMIN BCPO POLICE NON COMMISSION OFFICER, Bacolod City Police Office, Magsaysay, Bacolod City, Negros Occidental, # 09493679079
- Anselma V. Arig, NUP/Retirement & Leave Clerk, Bacolod City Police Office, 29, 09099257671
- Dr. RHANDALE M. ALOJADO, Instructor, Bacolo City College, Government Security Information System, Sum-ag, Bacolod City, +63(933)782-6573
- MR. DAVID D. PINOR, Instructor, Bacolod City College, Retired employee of unilab, Sum-ag, Bacolod City, +63(929)566-3598
Personal Information
- Age: 36
- Height: 5'3"
- Weight: 60 kg
- Citizenship: Filipino
Languages
English
Intermediate
B1
Arabic
Beginner
A1
Interests
- Volunteering
- Reading Non fiction
- Gardening
- Photography
- Traveling
- Chess
Timeline
HOUSEHOLD AND COMMERCIAL CLEANER
Mohammaed Al Yami
08.2019 - 12.2021
HOUSEHOLD WORKER
Faiza Hadi Zahir Abdulharth
07.2018 - 08.2018
SALES ASSOCIATES
BRAND RACKS
03.2018 - 06.2018
CUSTOMER SERVICE REPRESENTATIVE
Fortune Packaging Corporation
03.2018 - 04.2018
ADMIN ASSISTANT(OJT)
HeadQuarters
04.2016 - 05.2016
SUPERVISOR(OJT)
Splash Company Inc.
04.2015 - 10.2015
Certificate of Higher Education - Disaster Preparedness
Bacolod City DRRMO
Bachelor of Science - Entrepreneurship
Bacolod City College
High school or equivalent -
Bacolod City National High School
Elementary School -
Andress Bonifacio Elementary School III
Bachelor of Science - BOMB Awareness
Bacolod City Head Office