Nadia Ghalib
Dubai,UAE
Summary
Results-driven professional with a proven track record in management, operations improvement, and financial budgeting. Demonstrates exceptional expertise in customer relationship management and HR policies implementation, ensuring organisational efficiency and growth. Fluent in English and Arabic, with strong communication skills to navigate diverse business environments. Committed to leveraging advanced management skills to drive operational excellence and achieve strategic objectives.
Driven professional with exceptional leadership qualities and strategic planning capabilities. Skilled in operational management and team development, demonstrating ability to drive business growth and streamline processes. Eager to leverage these competencies to make significant contributions in Customer Relationship Management role.
Overview
27
27
years of professional experience
4008
4008
years of post-secondary education
Work history
GENERAL MANAGER (HR, Finance, Marketing and Operations)
ATLANTA VISION
01.2011 - 01.2025
- Overseeing Day-to-Day Management: Directed all daily operations of clinic to ensure smooth and efficient service delivery. Implemented and monitored policies and procedures to maintain high standards of patient care and operational excellence.
- Financial Management (P&L): Managed clinic's business profit and loss statements, ensuring financial health and sustainability. Developed and monitored budgets, implemented cost-control measures, and analyzed financial performance to identify opportunities for improvement.
- Marketing Campaign Management: Handled marketing campaigns to promote clinic services, including collaborations with Groupon, Coupon, and The Entertainer. Developed and executed marketing strategies to attract new patients and retain existing ones, enhancing the clinic's visibility and reputation.
- Customer Complaint Resolution: Addressed and resolved customer complaints promptly and effectively. Implemented feedback mechanisms to identify areas for improvement and enhance patient satisfaction.
- Patient and Professional Liaison: Acted as the primary point of contact for customer, professionals, and suppliers companies. Facilitated clear communication and coordination among all parties to ensure seamless customer care and service delivery.
- Post-Operation Care Plans: Explained detailed post-operative care plans to patients, ensuring they understood their treatment and recovery processes. Provided guidance and support to patients and their families to promote optimal recovery outcomes.
- Staff and Healthcare Professional Management: Recruited, hired, and trained clinic staff and healthcare professionals. Assigned tasks and responsibilities to ensure efficient workflow and high-quality patient care. Conducted performance evaluations and provided ongoing professional development opportunities.
GENERAL MANAGER
ACCESS MEDICAL
01.2009 - 01.2011
- Managing Business Growth: Led strategic initiatives to drive company expansion, enhancing market presence and operational efficiency. Developed and executed growth plans, set clear targets, and monitored progress to ensure sustainable development.
- Client Network Development: Identified and engaged potential clients through industry events, online platforms, and direct outreach. Built and nurtured relationships with key stakeholders, expanding client base and fostering long-term partnerships.
- Market Opportunity Exploration: Conducted comprehensive market research to identify emerging trends, unmet needs, and potential areas for expansion. Analyzed competitive landscapes and regulatory environments to develop strategies for entering new markets and maximizing growth potential.
- Growth Project Oversight: Directed cross-functional teams to implement growth initiatives, ensuring projects were completed on time, within budget, and aligned with strategic goals. Coordinated resources, managed risks, and tracked project performance to achieve desired outcomes.
- Sales Projections and Revenue Forecasting: Utilized data-driven approaches to predict future sales and revenue streams. Developed financial models to forecast income, set realistic sales targets, and created actionable plans to achieve them. Regularly reviewed and adjusted forecasts based on market conditions and business performance. Manage customers issues and conduct regular meetings with them which resulted into 20% increase in sales.
- Staff and Recruitment Management: Recruited, hired, and trained resources and professionals. Assigned tasks and responsibilities to ensure efficient workflow and high-quality customer care. Conducted performance evaluations and provided ongoing professional development opportunities.
CUSTOMER RELATIONSHIP MANAGER & LEAD AUDITOR
DUBAI HEALTHCARE CITY (DHCC)
01.2005 - 01.2009
- Manage customer-business communications, solve customer issues, monitor customer care strategies, collaborate to ensure customer satisfaction, leading audit team, prepare audit plans, deliver meetings and submit audit reports, conducting audits on daily basis.
SENIOR MEDICAL RESEARCH LAB SCIENTIST
MINISTRY OF HEALTH – ABU DHABI (AL JAZEERA, CENTRAL AND MAFRAQ HOSPITALS)
01.1998 - 01.2005
- Mentoring and training university undergraduate medical students
- Research laboratory senior technologist in Tuberculosis research lab
- Research laboratory senior technologist in Hepatitis research lab
- Research laboratory senior technologist in virology and microbiology labs
- Research laboratory senior technologist in cytogenetics and molecular genetics labs
Education
Master's - Business Administration – Edinburgh Business School
Heriot-Watt University
DubaiB.Sc. - Microbiology, Immunology and Histopathology
Al Yarmouk University
Irbid06.1997
Skills
- Customer Relationship 90%
- Management Skills 100%
- Operations Improvement 95%
- Financial budgeting 90%
- HR policies implementation 100%
- English 100%
- Arabic 100%
Languages
English
Fluent
Arabic
Native
Accomplishments
Lead Auditor
Affiliations
Music, Reading, Poetry and Sport
References
References available upon request.
Timeline
GENERAL MANAGER (HR, Finance, Marketing and Operations)
ATLANTA VISION
01.2011 - 01.2025
GENERAL MANAGER
ACCESS MEDICAL
01.2009 - 01.2011
CUSTOMER RELATIONSHIP MANAGER & LEAD AUDITOR
DUBAI HEALTHCARE CITY (DHCC)
01.2005 - 01.2009
SENIOR MEDICAL RESEARCH LAB SCIENTIST
MINISTRY OF HEALTH – ABU DHABI (AL JAZEERA, CENTRAL AND MAFRAQ HOSPITALS)
01.1998 - 01.2005
Master's - Business Administration – Edinburgh Business School
Heriot-Watt University
B.Sc. - Microbiology, Immunology and Histopathology
Al Yarmouk University