Nadia Rose Mercorella
Adelaide
Summary
Award-winning Credit Administrative Assistant with a track record of excellence at Nation Credit Insurance, including Employee of the Year 2024. Holding a strong desire to grow both personally and professionally within the administrative industry. Furthering my skillset throughout development. Desiring to work in an organisation that shares the same values as myself which would result in a very passionate and dedicated work ethic and environment.
Overview
6
6
years of professional experience
Work History
Credit Administrative Assistant
Nation Credit Insurance
03.2022 - Current
- Iwas Employee of the quarter Q3 2023-2024
- I was Employee of the year 2024
- Loading debts onto LMS and issuing demand letters
- Loading Equifax defaults
- Maintaining confidentiality on all issues relating to this organisation, clients and colleagues
Customer Service Assistant
Zambrero
03.2021 - 03.2022
- Maintained clean and organized work environment to maintain customer safety.
- Collaborated with team members to improve overall customer experience and boost company reputation.
- Provided exceptional support during peak hours as well as holidays and special events.
- Trained new employees on company procedures, products, and best practices in customer service.
Customer Service Assistant
Target
11.2018 - 07.2021
- Answered customer questions about product availability and shipment times.
- Maintained clean and organized work environment to maintain customer safety.
- Collaborated with team members to improve overall customer experience and boost company reputation.
- Developed strong relationships with customers, establishing trust and loyalty through attentive service.
Education
Bachelor of Psychology/ Bachelor of Social Science - Psychology (Human Services)
University of South Australia
Adelaide, SAHigh School Diploma -
Gleeson College
South Australia 12-2020
Skills
- Microsoft office
- Document preparation
- Credit analysis
- File management
- Loan processing
- Meeting coordination
- Report generation
- Credit reporting
Timeline
Credit Administrative Assistant
Nation Credit Insurance
03.2022 - Current
Customer Service Assistant
Zambrero
03.2021 - 03.2022
Customer Service Assistant
Target
11.2018 - 07.2021
Bachelor of Psychology/ Bachelor of Social Science - Psychology (Human Services)
University of South Australia
High School Diploma -
Gleeson College
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