NADIYAH JABER JAHFALI
RIYADH ,SAUDI ARABIA
Summary
Coordinator and Customer Care professional with experience in customer support, site coordination, and administrative documentation. Experienced in managing gate passes for projects and heavy equipment, coordinating with internal teams, and maintaining accurate records. Strong communication skills with a customer-focused mindset.
Overview
8
8
years of professional experience
Work History
Customer Care Representative
Kabsh Najd Company
al riyadh , saudi arabia
10.2025 - Current
- Handled customer inquiries via phone, email, and in person.
- Provided accurate information and resolved customer issues efficiently.
- Coordinated with internal departments to ensure timely follow-up.
- Maintained customer records and reports with high accuracy.
- Saudi Arabia
Marketing Specialist
Electronic Resources Company
al riyadh , saudi arabia
01.2023 - 12.2024
- Collaborated with sales teams to align marketing strategies with sales objectives, driving revenue growth.
- Identified market gaps for new and updated products and services.
- Established clear objectives for marketing initiatives, guiding implementation, tracking and optimisation efforts.
Supervisor
Maraq gate for coffee LTD
al riyadh , saudi arabia
08.2021 - 12.2022
- Resolved customer complaints swiftly, turning negative experiences into positive outcomes.
- Maintained high standards of cleanliness and organisation in the workplace.
- Planned and communicated daily manufacturing tasks and targets.
- Maintained workplace safety by observing occupational and environmental health requirements.
- Resolved conflicts between team members to maintain group harmony and productivity.
Cashier
National Restaurants Company
al riyadh , saudi arabia
09.2020 - 08.2021
- Handled cash, credit card, and voucher payments, maintaining accurate financial records.
- Processed payments by cash, cheque, or card to complete transactions.
- Helped customers with specific item requests by answering questions and offering knowledgeable product advice.
General Office Administrator
Sama Al Shomoukh Contracting
al riyadh , saudi arabia
09.2019 - 09.2020
- Managed the issuance of project gate passes for all site staff and transportation permissions for heavy equipment in coordination with project teams.
- Handled incoming calls and correspondence, directing enquiries to appropriate departments to facilitate smooth communication.
- Managed confidential files and documents, adhering to privacy laws and ensuring secure handling of sensitive information.
- Monitored and maintained office equipment, arranging repairs and servicing to prevent disruptions.
Call Centre Agent
call centers company CCC
al riyadh , saudi arabia
05.2018 - 09.2019
- Increased customer satisfaction by offering friendly, helpful and informative customer service.
- Handled and quickly resolved customer issues regarding product sales and customer service problems.
- Support with outbound calls to customers about specific sales and marketing promotional campaigns.
- Received calls and redirected individuals to relevant departments for smooth customer care.
Education
high school
high school
JAZAN2014
Skills
- Project Coordination
- Gate Pass Preparation
- Microsoft Excel
- Data Entry
- Reporting
- Customer Care
- Time Management
Languages
Arabic
English
Custom Section
- Introduction to the Internet of Things (IoT), Doroob Platform, 2025-01-01
- Microsoft Excel Course, 2025-01-01
Timeline
Customer Care Representative
Kabsh Najd Company
10.2025 - Current
Marketing Specialist
Electronic Resources Company
01.2023 - 12.2024
Supervisor
Maraq gate for coffee LTD
08.2021 - 12.2022
Cashier
National Restaurants Company
09.2020 - 08.2021
General Office Administrator
Sama Al Shomoukh Contracting
09.2019 - 09.2020
Call Centre Agent
call centers company CCC
05.2018 - 09.2019
high school
high school