Nadjib Khelifa
Montreal
Summary
Dynamic professional with over 10 years of experience in customer service and sales within the airline and retail sectors, driven by a passion for the airline and travel industry. Committed to advancing career opportunities in the airline and airport domains, with a proven track record of enhancing customer experiences, managing inventory effectively, and ensuring strict adherence to company policies. Multilingual proficiency in Arabic, French, and English complements exceptional communication and interpersonal skills, along with meticulous attention to detail in financials and customer care data. Prepared to leverage expertise to contribute to organizational success while fostering positive relationships with clients and stakeholders.
Overview
11
11
years of professional experience
Work History
Sales Team Leader
Al Thiqa Foodstuff Trading
01.2021
- Led the sales team to achieve targets in HORECA and supermarket channels (e.g., Union Coop, Carrefour, Lulu).
- Managed and monitored sales routes, ensuring optimal distribution and customer service.
- Conducted on-the-job training and developed action plans to improve market performance.
- Addressed customer complaints promptly and effectively.
Sales Officer - Leads Initiator and HORECA Database Development
Benchmark Factory (Barterdo Entertainment App)
01.2021
- Managed subscription sales for the Barterdo app to HORECA clients.
- Coordinated between the app development team and clients, reporting system errors and tracking sales progress.
- Held client meetings to assess app performance and gather feedback.
Senior Customer and Sales Agent
Emirates Airline
01.2022 - 01.2025
- Delivering the highest standard of customer service for Emirates passengers, handling air ticket sales, cargo products, and solutions.
- Issuing Emirates tickets in compliance with airline regulations.
- Providing information on legal travel requirements, including passports, visas, and health protocols.
- Enhancing revenue through promotion of Skywards membership, Dubai stopovers, hotel bookings, and upgraded fares.
- Supporting end-of-day sales processes, managing banking, and maintaining ticket documentation.
- Addressing customer and agent queries related to cargo imports and exports and providing system support for self-service requirements.
- Following up on escalations and keeping customers informed on resolution statuses.
Sales Business Development
Al Faanar Gas
01.2020 - 01.2021
- Cleared pending sales within the construction division and followed up on projects.
- Coordinated between project teams and customers, updating project statuses.
- Conducted field visits to update CRM with competitor data and worked on new bids for HORECA clients.
Sales Leader (HORECA)
Mayamen Trading
01.2016 - 01.2020
- Met and exceeded annual sales targets, increasing revenue by up to 30%.
- Managed accounts with major retailers and hotels, developing new business strategies.
- Led a team of 6 in daily distribution operations.
- Resolved customer complaints and maintained strong customer relationships.
Sales Assistant
Zara
01.2014 - 01.2015
- Provided excellent customer service and maximized sales opportunities.
- Managed cash transactions and maintained store cleanliness.
- Handled stock levels and answered customer inquiries.
Education
Master’s - Management & Administration of Local Communities
01.2013
Bachelor’s - Political Sciences
01.2011
Skills
- Fluent in French, English and Arabic
- Highly motivated and target-driven
- Excellent lead generation skills
- Strong organizational and time management skills
- Relationship management and feedback openness
- Attentive and patient in customer interactions
- Adaptable to multicultural environments
- Proficient in digital marketing and lead generation
Timeline
Senior Customer and Sales Agent
Emirates Airline
01.2022 - 01.2025
Sales Team Leader
Al Thiqa Foodstuff Trading
01.2021
Sales Officer - Leads Initiator and HORECA Database Development
Benchmark Factory (Barterdo Entertainment App)
01.2021
Sales Business Development
Al Faanar Gas
01.2020 - 01.2021
Sales Leader (HORECA)
Mayamen Trading
01.2016 - 01.2020
Sales Assistant
Zara
01.2014 - 01.2015
Bachelor’s - Political Sciences
Master’s - Management & Administration of Local Communities
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