Naemah Mohammed Alhebshi
Makkah,Mecca Region
Summary
Seasoned professional with focus on front office management and customer service excellence. Drive team performance and elevate guest satisfaction through strong leadership and problem-solving skills. Enhance operational efficiency by implementing streamlined processes and fostering collaborative environment.
Overview
7
7
years of professional experience
8
8
years of post-secondary education
1
1
Certification
Work History
Front office supervisor
DoubleTree by Hilton Makkah
Makkah, Saudi Arabia
04.2023 - Current
- Covering the duty manager role.
- Maintain professional work environment with effective supervision of about 25 front office team members.
- Achieve smooth daily operation by overseeing staff and delegating tasks efficiently.
- Increase customer satisfaction and with prompt problem resolution.
- Manage property 676 rooms assignment.
- Identify and optimize upselling opportunities to increase revenue (FPG champion).
- Conduct training sessions for new employees to ensure adherence to hotel standards and practices.
- Improve efficiency by implementing new administrative procedures.
- Optimize utilization of resources.
Front office shift leader
DoubleTree by Hilton
Makkah, Mecca Region
04.2022 - 04.2023
Front office agent (task force)
Conrad
Makkah, Mecca Region
08.2021 - 04.2022
Front office agent
DoubleTree by Hilton
Makkah, Mecca Region
03.2019 - 08.2021
Guest relation
Makarem Ajyad Makkah Hotel
Makkah, Saudi Arabia
01.2018 - 06.2018
Education
Master - applied science (Medical Physics)
Queensland University of Technology
Australia 01.2014 - 01.2016
English certificate -
King Gorge International College
Canada 01.2011 - 01.2012
Bachelor degree - applied science (Medical Physics)
Umm Alqura University
Saudi Arabia 01.2004 - 01.2009
Skills
- Communication
- Leadership
- Decision-Making
- Team management
- Problem resolution
- Operation management
Languages
Arabic
Native
English
Advanced
Certification
Professional Leadership in Hospitality -Glion,UK - MOT
Hospitality Experience Program - Les Roches, Switzerland - MOT
Lead 1.1 /2.1 Program -Hilton University
EMEA Mentoring Program -Hilton University
Timeline
Front office supervisor
DoubleTree by Hilton Makkah
04.2023 - Current
Front office shift leader
DoubleTree by Hilton
04.2022 - 04.2023
Front office agent (task force)
Conrad
08.2021 - 04.2022
Front office agent
DoubleTree by Hilton
03.2019 - 08.2021
Guest relation
Makarem Ajyad Makkah Hotel
01.2018 - 06.2018
Master - applied science (Medical Physics)
Queensland University of Technology
01.2014 - 01.2016
English certificate -
King Gorge International College
01.2011 - 01.2012
Bachelor degree - applied science (Medical Physics)
Umm Alqura University
01.2004 - 01.2009
Professional Leadership in Hospitality -Glion,UK - MOT
Hospitality Experience Program - Les Roches, Switzerland - MOT
Lead 1.1 /2.1 Program -Hilton University
EMEA Mentoring Program -Hilton University
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