Naemah Mohammed Alhebshi
Makkah,Mecca Region
Summary
Seasoned professional with focus on front office management and customer service excellence. Drive team performance and elevate guest satisfaction through strong leadership and problem-solving skills. Enhance operational efficiency by implementing streamlined processes and fostering collaborative environment.
Overview
7
7
years of professional experience
8
8
years of post-secondary education
1
1
Certification
Work history
Front office supervisor
DoubleTree by Hilton Makkah
Makkah, Saudi Arabia
2023.04 - Current
- Covering the duty manager role.
- Maintain professional work environment with effective supervision of about 25 front office team members.
- Achieve smooth daily operation by overseeing staff and delegating tasks efficiently.
- Increase customer satisfaction and with prompt problem resolution.
- Manage property 676 rooms assignment.
- Identify and optimize upselling opportunities to increase revenue (FPG champion).
- Conduct training sessions for new employees to ensure adherence to hotel standards and practices.
- Improve efficiency by implementing new administrative procedures.
- Optimize utilization of resources.
Front office shift leader
DoubleTree by Hilton
Makkah, Mecca Region
2022.04 - 2023.04
Front office agent (task force)
Conrad
Makkah, Mecca Region
2021.08 - 2022.04
Front office agent
DoubleTree by Hilton
Makkah, Mecca Region
2019.03 - 2021.08
Guest relation
Makarem Ajyad Makkah Hotel
Makkah, Saudi Arabia
2018.01 - 2018.06
Education
Master - applied science (Medical Physics)
Queensland University of Technology
Australia 2014.01 - 2016.01
English certificate -
King Gorge International College
Canada 2011.01 - 2012.01
Bachelor degree - applied science (Medical Physics)
Umm Alqura University
Saudi Arabia 2004.01 - 2009.01
Skills
- Communication
- Leadership
- Decision-Making
- Team management
- Problem resolution
- Operation management
Languages
Arabic
Native
English
Advanced
Certification
Professional Leadership in Hospitality -Glion,UK - MOT
Hospitality Experience Program - Les Roches, Switzerland - MOT
Lead 1.1 /2.1 Program -Hilton University
EMEA Mentoring Program -Hilton University
Timeline
Front office supervisor
DoubleTree by Hilton Makkah
2023.04 - Current
Front office shift leader
DoubleTree by Hilton
2022.04 - 2023.04
Front office agent (task force)
Conrad
2021.08 - 2022.04
Front office agent
DoubleTree by Hilton
2019.03 - 2021.08
Guest relation
Makarem Ajyad Makkah Hotel
2018.01 - 2018.06
Master - applied science (Medical Physics)
Queensland University of Technology
2014.01 - 2016.01
English certificate -
King Gorge International College
2011.01 - 2012.01
Bachelor degree - applied science (Medical Physics)
Umm Alqura University
2004.01 - 2009.01