Nafea Alwafi
Yanbu,
Summary
Skilled Engagement Lead Manager with a background in overseeing diverse teams to deliver client solutions. Successes include fostering strong client relationships, achieving project goals and streamlining processes for efficiency. Strengths lie in strategic planning, project management and team leadership with an emphasis on driving customer satisfaction and retention. Consistently create value through innovative problem-solving and effective communication practices.
Overview
9
9
years of professional experience
Work History
Engagement Lead Manager
Aramco, PD&T
Dhahran
01.2023 - Current
- Managed day-to-day operations of the engagement team, including scheduling, assignment of tasks, and performance reviews.
- Analyzed data to measure the effectiveness of engagement activities.
- Led cross-functional teams in designing campaigns and promotions that drive engagement.
- Organized events and webinars to engage customers on a regular basis.
- Coached team members on best practices for building relationships with employees.
- Developed comprehensive reports outlining results from various initiatives.
- Provided input into team practices and areas in need of improvement.
Operation Foreman
Saudi Aramco, Yanbu Terminal
Yanbu,
08.2022 - 12.2022
- Directed and monitored the daily operations of the organization to ensure efficiency and customer satisfaction.
- Coordinated with maintenance staff to identify and resolve any operational issues in a timely manner.
- Analyzed production data to identify areas for improvement in terms of cost reduction, process optimization, resource utilization.
- Ensured compliance with all applicable laws and regulations related to health, safety, or other requirements.
- Supervised the activities of subordinate personnel including training, scheduling shifts, assigning tasks.
- Evaluated existing processes to determine potential improvements or modifications needed for increased efficiency.
- Managed financial budgets related to operations activities such as expenditure on supplies and equipment.
- Collaborated closely with other departments such as engineering, sales and marketing, for successful completion of projects.
Operation Engineer
Saudi Aramco, Yanbu Terminal
Yanbu,
07.2015 - 07.2022
- Maintained detailed documentation of all changes made to the systems environment including backup and restore processes.
- Coordinated with vendors on procurement of hardware components such as servers, routers and switches.
- Assisted in developing strategies for capacity planning activities based on current and future business needs.
- Implemented, promoted and integrated new operations projects and initiatives.
- Investigated root causes for operation issues and developed appropriate corrective actions.
- Collected, analyzed, and summarized engineering and operating trends and data.
- Oversaw field installations and guided projects to meet deadlines.
- Developed and implemented best practices, quality assurance standards and project management procedures.
Education
Bachelor of Science - Mechanical Engineering (3.67 GPA out of 4)
King Fahd University of Petroleum And Minerals
Dhahran, Saudi Arabis06-2015
Skills
- Strong Technical Acumen
- Process Improvement
- Efficient Diagnostics
- Collaborative Team Leadership
Timeline
Engagement Lead Manager
Aramco, PD&T
01.2023 - Current
Operation Foreman
Saudi Aramco, Yanbu Terminal
08.2022 - 12.2022
Operation Engineer
Saudi Aramco, Yanbu Terminal
07.2015 - 07.2022
Bachelor of Science - Mechanical Engineering (3.67 GPA out of 4)
King Fahd University of Petroleum And Minerals
Similar Profiles
Ahmed ThabetAhmed Thabet
Regional Distribution Sales Manager at Aramco lubricants and Retail (Valvoline By Aramco)Regional Distribution Sales Manager at Aramco lubricants and Retail (Valvoline By Aramco)
Caiden DixonCaiden Dixon
Intern at Lakewood PDIntern at Lakewood PD
Hunter HonishHunter Honish
Patrol Officer at Sugar Land PDPatrol Officer at Sugar Land PD