NAGLAA SAEED
Khobar
Summary
To start my career by intensive working either from direct contact with customers and work life or from any other source of knowledge that is available, in order to develop and build my skills & competencies.
Experienced with creating and implementing dynamic science curricula that stimulate student interest and understanding. Utilizes innovative teaching methods to cater to diverse learning styles and needs. Track record of maintaining well-managed classroom environment conducive to learning and growth.
Scientist with strong background in chemical analysis, synthesis, and quality control. Proven track record of achieving impactful results through method development and process optimization. Strong collaborator, adaptable to dynamic environments, and consistently reliable in meeting project goals. Skilled in laboratory techniques, data interpretation, and safety protocols.
Overview
2025
2025
years of professional experience
Work History
Science Teacher
American International School in Egypt
2024 - 01.2025
- Science teachers are primarily responsible for planning and instructing science lessons on a day-to-day basis. When not actively engaged in the classroom, science teachers prepare lessons, assignments and tests. They also grade assignments and evaluate overall student performance.
German Operation Customer Service
Amazon Company
01.2022 - 2024
- Identifying hardware and software solutions.
- Troubleshooting technical issues by dealing with German customers.
- Diagnosing and repairing faults.
- Resolving network issues.
- Installing and configuring hardware and software.
- Speaking to customers to quickly get to the root of their problem.
Technical Support Engineer at Microsoft 365 Account (German Account)
Concentrix Company
01.2021 - 2022
- To provide a professional first technical point of contact for the customer. Diagnose fault-related cases by effectively utilizing software diagnostics and other network/product utility programs. Provide updates as needed to the customer in order to meet performance objectives.
- Developed training materials to enhance team knowledge on software applications and hardware systems.
- Conducted root cause analysis on complex technical problems, driving efficiency in resolution processes.
- Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
Operations Supervisor
Teleperformance
2017 - 2021
- Streamlined daily operations by implementing efficient workflow processes.
- Mentored team members to enhance performance and productivity.
- Coordinated cross-departmental communication to improve operational efficiency.
- Developed training programs to ensure compliance with safety standards.
Medical Analysis Specialist
Clinilab Laboratories
01.2014 - 01.2017
- Responsible for chemical, hematological, immunologic, histopathological, cytopathological, microscopic, and bacteriological diagnostic analyses on body fluids such as blood, urine, sputum, stool, cerebrospinal fluid (CSF), peritoneal fluid, pericardial fluid, and synovial fluid, as well as other specimens.
Team Leader in Scientific Service
Sigma Co-Scientific Service Company
01.2013 - 01.2014
- Responsible for chemical, hematological, immunologic, histopathological, cytopathological, microscopic, and bacteriological diagnostic analyses on body fluids such as blood, urine, sputum, stool, cerebrospinal fluid (CSF), peritoneal fluid, pericardial fluid, and synovial fluid, product support as well as other specimens.
Senior Medical Analysis Specialist and Laboratory Manager
El-Galaa Military Hospital
01.2011 - 01.2013
- Supervise laboratory operations, including testing and quality control.
- Manage lab staff, schedules, and training.
- Interpret test results and consult with physicians.
- Ensure compliance with regulatory standards and hospital policies.
- Maintain lab equipment and inventory.
- Developed and implemented patient care protocols to enhance operational efficiency.
- Conducted regular audits to ensure compliance with healthcare standards and regulations.
- Collaborated with medical personnel to optimize resource allocation for improved patient outcomes.
- Analyzed patient feedback data to identify areas for service improvement and satisfaction enhancement.
Education
Associate of Science - Pre-Master in Medical Entomology
Ain Shams University
Egypt01.2015
Bachelor of Science - Entomology, Chemistry
Ain Shams University
01.2011
High School Diploma -
Ain Shams University
Egypt01-2014
Skills
- Clinical Laboratory Skills
Hematology ( CBC , ESR ) Clinical Chemistry basics
Urine analysis ( physical, chemical , microscopic )
Microbiology Essentials
- Sample Handling :
Spectrophotometer
Centrifuge
PH Meter
Micropipettes (P1000 , P200 , P20 )
Water Bath
Incubator
- Management Skills
- Innovative thinking
- Teaching
- Effective communication
- Critical Thinking
- Leadership
- Analytical skills
Accomplishments
- 2017– 2021 Successfully led a team of customer service representatives in improving overall customer satisfaction scores by 25% over the course of six months.
- 2012– 2015 Consistently maintained a high level of accuracy and reliability in conducting medical chemical analyses, ensuring over 99% accuracy in test results.
LANGUAGES
English (Advanced)
Proficient
C2
German (Fluent)
Proficient
C2
Arabic (Native)
Proficient
C2
Timeline
German Operation Customer Service
Amazon Company
01.2022 - 2024
Technical Support Engineer at Microsoft 365 Account (German Account)
Concentrix Company
01.2021 - 2022
Medical Analysis Specialist
Clinilab Laboratories
01.2014 - 01.2017
Team Leader in Scientific Service
Sigma Co-Scientific Service Company
01.2013 - 01.2014
Senior Medical Analysis Specialist and Laboratory Manager
El-Galaa Military Hospital
01.2011 - 01.2013
Science Teacher
American International School in Egypt
2024 - 01.2025
Operations Supervisor
Teleperformance
2017 - 2021
Associate of Science - Pre-Master in Medical Entomology
Ain Shams University
Bachelor of Science - Entomology, Chemistry
Ain Shams University
High School Diploma -
Ain Shams University