Naif Alharbi
Jeddah
Summary
Accomplished IT professional with expertise in technological leadership and remote support excellence. Demonstrates proficiency in hardware installation and maintenance, remote user assistance, and IT project management. Skilled in training video development and remote systems management, leveraging help desk software for efficient technical support ticketing management. Committed to advancing career goals through continuous improvement of technical skills and leadership capabilities.
Overview
2
2
Languages
5
5
years of professional experience
Work history
Ops Tech Support Specialist
ToYou
Jeddah
2022.01 - Current
- Resolved technical issues by providing detailed troubleshooting steps.
- Assisted clients via phone and email, ensuring quality service delivery.
- Streamlined processes for increased efficiency in problem-solving tasks.
- Leveraged IT Help Desk and 2nd Line Support background to enhance technical problem-solving capabilities.
- Tracked technical issue patterns; suggested solutions for recurrent problems.
- Regularly updated knowledge of latest technology trends to provide relevant assistance.
- Offered round-the-clock technical assistance to ensure uninterrupted business operations.
- Devised effective solutions, resulting in decreased downtime.
- Configured networks for secure operations for secure and efficient operations.
- Guided users through step-by-step procedures; simplified complex instructions into layman's terms.
- Provided comprehensive training to colleagues to enhance technical skills.
- Improved customer satisfaction with timely resolution of technical concerns.
Education
Bachelor of Business Administration - Management Information Systems
Jeddah University
Skills
- Technological leadership
- Remote support excellence
- Hardware installation and maintenance
- User support
- IT project management
- Training video development
- Remote systems management
- Help desk software
- Technical support ticketing management
Languages
Arabic
Native
English
Advanced
Timeline
Ops Tech Support Specialist
ToYou
2022.01 - Current
Bachelor of Business Administration - Management Information Systems
Jeddah University