Naif Alotaibi
Drilling Solution - Service Delivery Coordinator
Summary
As a Service Delivery Expert at Baker Hughes , I am skilled in managing the service delivery of drilling
solutions to ensure customer satisfaction and achieve project objectives. With a proven track record of successful coordination among multiple external stakeholders, I am an effective communicator and the primary point of contact for clients and internal stakeholders.
I have extensive experience in developing and maintaining Drilling Solutions projects in terms of plans, schedules, and budgets in
collaboration with project teams and clients. I am adept at identifying, assessing, and managing risks and issues that may impact service delivery, proactively implementing mitigation strategies to minimize their impact.
My experience in monitoring and reporting on project progress and performance allows me to provide effective updates to stakeholders and make recommendations for improvements.
My skills in interpersonal and leadership, decision-making, problem-solving, technical guidance, solution testing and implementation, risk management, process implementation, forecasting, technical solutions development, client relationship management, managing around the clock operations, project creation, training, and coaching have contributed to my success in the industry.
In terms of my education, I hold a Bachelor of Information Technology from the University of Southern Queensland, Australia. This degree has provided me with a solid foundation in the principles of information technology, which I have been able to apply to my work in the oil and gas industry providing top of class drilling solutions.
Overview
8
8
years of professional experience
4
4
years of post-secondary education
Work History
Service Delivery Coordinator
Baker Hughes
Alkhobar
03.2022 - Current
- Managing the service delivery of drilling solutions to ensure customer satisfaction and achieve project objectives.
- Coordinated among multiple external stakeholders to gain consensus on major project milestones and prioritization goals.
- Act as the primary point of contact for clients and internal stakeholders, providing timely and effective communication throughout the service delivery process
- Develop and maintain project plans, schedules, and budgets in collaboration with project teams and clients, ensuring adherence to established timelines and financial targets.
- Identify, assess, and manage risks and issues that may impact service delivery, proactively implementing mitigation strategies to minimize their impact and make effective risk calculated decisions to achieve performance objectives.
- Monitor and report on project progress and performance, providing regular updates to stakeholders and making recommendations for improvements.
- Collaborate with cross-functional teams to identify opportunities for process improvements and cost savings, implementing best practices and standardization where appropriate.
- Ensure timely and accurate invoicing and payment processing, working with finance and accounting teams to resolve any issues that arise.
- Maintain accurate records and documentation of project activities, including project files, reports, and correspondence.
- Conduct post-project reviews to identify lessons learned and areas for improvement, incorporating feedback into future service delivery processes.
- Evaluated personnel workloads to support capacity planning, adjusting service call scheduling according to available staff.
- supervised new hire recruitment, training and development.
- Planned and managed Unconventional Directional Drilling projects, from conception through final completion.
- Advised clients on methods, technologies, process improvements and training that would increase overall Performance .
- Managing 24-hour drilling Systems operations.
- Maintained in-depth knowledge of local-area service market, applying data on competition and service areas to enhancing performance.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Developing and maintaining strong relationships with clients, acting as a primary point of contact for all service-related matters, and ensuring that their needs are met and their expectations are exceeded.
- Collaborating with other internal departments (e.g. operations, engineering, manufacturing, sales) to ensure that all necessary resources are in place to deliver services effectively and efficiently.
Resource Management Coordinator
Baker Hughes
Dhahran
09.2021 - 03.2022
- Developing and implementing staffing plans to ensure that the company has the necessary personnel resources to meet business needs.
- Conducting workforce planning and forecasting to identify future staffing needs and ensure that the company has the required skills and expertise to meet those needs.
- Recruiting, hiring, and onboarding new employees, ensuring that they are a good fit for the company culture and have the necessary skills and experience for their roles.
- Coordinating employee training and development programs to ensure that employees have the knowledge and skills required to perform their jobs effectively.
- Managing employee performance, including conducting performance evaluations, providing feedback, and implementing corrective actions as necessary.
- Ensuring compliance with all relevant HR-related laws and regulations, including labor laws, equal employment opportunity laws, and immigration laws.
- Responsible for field deployment planning and execution to meet customer and business metrics.
- Managing employee benefits programs, including health insurance, retirement plans, and paid time off.
- Serving as a point of contact for employees regarding HR-related questions and issues.
- Develop long range forecast for region personnel resource needs
- Develop and execute short and long-range resource plans based on resource forecasts and region business commitments including recruitment, skills reviews, and resource development through advance level training.
- Ensure field staff meets client and regulatory training requirements for all worksites.
- Identify training and development needs for operation team to increase overall competency level.
Lead Directional Driller (DDX/RPS)
Baker Hughes
Dhahran
09.2019 - 09.2021
- Conducting drilling simulations and modelling to predict downhole drilling conditions and provide recommendations for the directional drilling operations
- Collaborating with the drilling team to develop drilling strategies, well plans, and contingency plans.
- Experience on all well profiles include horizontal, 2D, 3D, ¨S¨ Type, ¨J¨ Type, Vertical wells, Sidetrack Open hole and ST with Plug Cement, Reentries and Whip-stocks.
- Expert with directional drilling equipments (motor & RSS) to drill wells according to the well plan and drilling objectives.
- Providing technical support and expertise to the drilling team to troubleshoot drilling issues and optimise drilling performance.
- Conducting downhole tool and equipment checks to ensure they are functioning correctly.
- Ensuring compliance with drilling performance standards and procedures
- Resolved problems, improved operations and provided exceptional service.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities provided exceptional service.
- Created plans and communicated deadlines to ensure projects were completed on time.
- Used coordination and planning skills to achieve results according to schedule.
- Prepared a variety of different written communications, reports and documents to ensure smooth operations.
- Developed and maintained courteous and effective working relationships.
- Developed and implemented performance improvement strategies and plans to promote continuous improvement.
Technology Lead
Baker Hughes
Dhahran
08.2018 - 09.2019
- Fostered strong relationship between global technology team and Saudi Arabia operations team and delivered Technology Solutions as per region special requirements.
- Analyzed client special requirements to propose optimal Real Time LWD Solutions for unique region requirements.
- Led Introduction of advance downhole tools (i.e. Lucida) and Surface Systems (SOLUS, Cadence) in Saudi Arabia.
- Assisted on rollout of LWD Remote operation Center.
- Coaching colleagues and Field Engineers on new platform that includes hardware and software.
- Offered technical support to Field Engineers, providing expertise on advanced LWD Solutions that includes software (RT acquisition system) and Hardware ( advanced technology LWD downhole equipment’s).
Rotational Field Test Specialist
Baker Hughes
Dhahran
07.2017 - 08.2018
- Development and rolling out of new technology Solutions of LWD downhole tools and Real Time acquisition Systems.
- Introduced new technology downhole tools (i.e. Lucida) and Surface Systems (SOLUS,Cadence) in key locations for Baker Hughes including Saudi Arabia, Germany, and USA.
- Conducted commercial deployment of new technology LWD downhole equipments and RT acquisition Systems in key location around the world.
- Attended workshops and trainings on advanced LWD Logging Technologies and advance NMR Technology.
Lead LWD Field Specialist \ RPS
Baker Hughes
Dhahran
10.2015 - 07.2017
- Expert in Real Time Acquisition Systems for Logging while drilling solutions and advance LWD equipment that includes NMR LWD tools.
- Drove operational improvements which resulted in savings and improved profit margins.
- Coordinated pro-active approach to ensure operational efficiency and timely completion of assigned projects through communication and facilitation.
- Increased customer satisfaction by proactively resolving operational challenges on spot.
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
Education
Bachelor of Information Technology -
University of Southern Queensland
Queensland, Australia 02.2009 - 12.2012
Skills
Interpersonal and leadership
undefinedWork Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
swipe to browse
Timeline
Service Delivery Coordinator
Baker Hughes
03.2022 - Current
Resource Management Coordinator
Baker Hughes
09.2021 - 03.2022
Lead Directional Driller (DDX/RPS)
Baker Hughes
09.2019 - 09.2021
Technology Lead
Baker Hughes
08.2018 - 09.2019
Rotational Field Test Specialist
Baker Hughes
07.2017 - 08.2018
Lead LWD Field Specialist \ RPS
Baker Hughes
10.2015 - 07.2017
Bachelor of Information Technology -
University of Southern Queensland
02.2009 - 12.2012
Similar Profiles
Christan GamboaChristan Gamboa
Machine Operator at Baker Hughes - Hughes ChristensenMachine Operator at Baker Hughes - Hughes Christensen
Walter PageWalter Page
Machinist/Machine Operator at Baker Hughes - Hughes ChristensenMachinist/Machine Operator at Baker Hughes - Hughes Christensen
Patrick MoorePatrick Moore
CNC Lathe Machinist at Baker Hughes - Hughes ChristensenCNC Lathe Machinist at Baker Hughes - Hughes Christensen