Naif Al Otaibi
Riyadh
Overview
6
6
years of professional experience
Work History
IT Supervisor
King Faisal Special Hospital, Internal Holding
03.2018 - 11.2021
- Lead a team of technical experts
- Prepare weekly report for management
- Ensure services provided are top quality.
Senior Officer
American Express Saudi Arabia, Information Technology
- Resolve hardware and software issues
- Upgraded the operation system
- Support on day-to-day operations.
IT Support
Integrated Telecom Company, Technical Support
- Supported in resolving daily issue
- Raise and manage complaints for Customers.
Operator
Al Hoshan Company, Head Office
Communications Technician I
KFSH&RC
11.2021 - Current
Lead a team of technical experts.
• Prepare weekly report for management.
• Ensure services provided are top quality.
• Resolve hardware and software issues.
• Upgraded the operation system.
• Support on day-to-day operations.
Education
Associate Degree in Telecommunication -
College of Telecom & Information, Riyadh
Skills
Time Management
Customer Service
Project Management
Negotiation
Problem Solving
Teamwork
Install, maintain, diagnose and repair PC Hardware, Printers and other IT peripherals (Xerox Printer System, BMC Remedy System)
Install networking equipment such as Network Cabling, Network Switches, Access Points and Network Printers etc when required
Install, troubleshoot and maintain all approved collaboration tools such as Microsoft Office, Adobe Reader, WinZip/WinRAR, McAfee etc
Provide 2nd layer support related to Advanced Troubleshooting
Preparing and configuring PC hardware of Disaster Recovery (DR)
Birthdate
12/03/82
Marital Status
Married
Courses Certificates
- PMP, Numu For Training, 10/2018
- ITIL Foundation Certificate, AXELOS, 04/2018
- MS Word & Excel, MKCL Arabia, 06/2014
- Berlitz Proficiency L2, Berlitz Riyadh, 05/2013
- Berlitz Proficiency L1, Berlitz Riyadh, 02/2013
- English Course L3, British Council, 12/2012
- Anti-money Laundry, AMEX, 08/2012
Timeline
Communications Technician I
KFSH&RC
11.2021 - Current
IT Supervisor
King Faisal Special Hospital, Internal Holding
03.2018 - 11.2021
Senior Officer
American Express Saudi Arabia, Information Technology
IT Support
Integrated Telecom Company, Technical Support
Operator
Al Hoshan Company, Head Office
Associate Degree in Telecommunication -
College of Telecom & Information, Riyadh